Website Structure: A Complete Guide to Organizing, Linking & Optimising Your Site

Abstract design of website structure

Your website structure is the foundation that shapes how visitors navigate your site, how search engines understand your content, and how effectively you turn browsers into customers. Getting it right matters more than ever in an era of AI-driven search, content overload, and evolving user expectations. This guide breaks down the essential dos and don’ts for building a structure that works for your visitors, modern search, and your business as it grows.

Key takeaways:

  • Website structure is the foundation that determines how easily users, search engines, and AI systems understand and navigate your site.
  • A clear hierarchy, logical page grouping, and smart internal linking guide visitors from discovery to conversion.
  • Well-structured URLs, categories, and tags improve usability, SEO, and long-term scalability.
  • Mobile-friendly structure and UX are essential for accessibility, performance, and retention across devices.
  • Planning a flexible structure upfront makes it easier to grow your content, products, and site without costly rework later.

When people think about building a website, they often focus on colors, fonts, and flashy design — and that’s the fun part. But the real magic happens behind the scenes, in how your pages are organized, linked, and presented. A well-structured site makes your content easier to find and interpret — not just for humans, but for search engines and AI systems too — while guiding visitors naturally toward key actions.

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What is Website Structure?

Your website structure is the way your pages are organized and connected. Think of it like the blueprint of your site: how your homepage, categories, product pages, and blog posts fit together.

A good website structure creates a clear hierarchy—from broad, top-level pages (like your homepage or main product categories) down to more specific subpages (like individual products or articles).

Diagram of website structure with homepage then categories, subcategories and individual pages

While structure defines the underlying hierarchy, website navigation is how that structure becomes usable. Think of structure as the architectural plan—the way pages are grouped and connected behind the scenes—and navigation is the pathway users see and click through. A site can have a solid structure but still feel confusing if the navigation doesn’t clearly reflect it; likewise, great navigation can only go so far if the structure beneath it is disorganized. Both work together to help users (and search engines) understand what your site is about and how to move through it.

In practical terms, website structure includes:

  • How pages are grouped (categories, subcategories, tags)
  • How users move between them (navigation and internal links)
  • How URLs are built
  • How easily search engines can crawl and understand your site
Example of an AI overview in google search

Why is Website Structure Important?

Website structure is kind of a big deal—bigger than it might seem anyway. Indeed, it does more than organize pages—with the right website planning, it shapes how visitors and search engines understand your business while creating clear pathways that turn browsing into conversions. Here’s a clear breakdown of what a strong website structure does:

  • Signals your expertise to Google: Your site structure improves SEO by showing Google the areas you cover in depth, and by building authority as a trustworthy and organized resource in your niche.
  • Supports AI interpretation and recommendations: A well-structured website helps AI systems understand the relationships between your pages and topics—sometimes called generative engine optimization. This can improve content recommendations, AI overviews, and other AI-driven features, while also guiding users naturally through your site.
  • Improves crawlability: Search engines don’t read every single link equally—according to Google Search Central, roughly the first 200 internal links are prioritized.
  • Guides visitors: A clear hierarchy helps visitors find what they need quickly, using categories, subcategories, and descriptive labels—like “Hiking Clothing for Women” instead of just “Women.” 
  • Drives conversion paths: At the same time, a well-structured site guides users naturally toward key actions—subscribing, booking, or making a purchase. Your structure determines not just where users land, but what they discover next, creating an intuitive path from browsing to converting.
  • Supports growth and business scalability: A flexible, well-thought-out site structure makes it easier to add new products, services, or content without breaking your site’s organization. Think in clusters or “knowledge graph” style: related concepts and pages are grouped logically, so visitors and search engines always understand how your content connects.

A knowledge graph is basically a visual or data-based map of relationships between concepts, entities, or content. In the context of websites and search engine optimization, it’s about showing how different pages, topics, and keywords are connected so that both people and tech can understand the structure and meaning of your site.

What Are the Different Types of Website Structures?

Before we jump into those dos and don’ts, let’s define what different website structures look like. Each serves a different purpose depending on the size of your site, the nature of your content, and your business goals:

1. Hierarchical Structure 

A hierarchical structure organizes content in a top-down format, with broad categories at the top and more specific subcategories underneath. Sometimes it’s also called a tree structure, since it branches out from a single homepage to broader categories and then to more specific subpages, much like the branches and leaves of a tree. This type of structure is intuitive for users and search engines, making it easier to navigate and understand.

Example: A digital marketing agency might organize its site hierarchically as Homepage → Services → SEO / PPC / Social Media, making it easy for users and search engines to explore and understand the agency’s offerings.

Example of a hierarchical website structure with a main menu item and dropdown

2. Sequential Structure

A sequential structure guides users through content in a specific, predetermined order. This is useful when the information is best consumed step by step.

Example: Online courses, tutorials, onboarding flows, or single landing pages that lead users through a series of sections toward a single goal.

3. Matrix Structure

Pages interlink freely, allowing multiple paths through content. This approach is more complex but can work well for large informational sites with interconnected topics.

Example: A knowledge base (like the SiteGround Knowledge Base, seen below) or help center where articles link to related topics, FAQs, and troubleshooting guides across categories.

Example of a matrix website structure with multiple links out to various resources

4. Database Structure

Database structures are dynamic, generating pages based on user queries or filters. These sites often rely on search and sorting features to help users find relevant content quickly.

Example: Real estate or job listing sites where users filter results by location, price, or category, with pages generated automatically from the underlying database.

Which Website Structure Type is Most Common?
While many websites combine elements from different structures, the hierarchical structure remains the most common, especially for ecommerce, blogs, and corporate sites. Its clear, top-down organization makes it easier for visitors and search engines to understand your content.

We’ve covered the essentials—now it’s time to put them to work. As you tackle your website checklist, here are dos and don’ts to help you create a site structure that’s intuitive for users, performs well in search, drives conversions, and stays adaptable as AI continues to evolve how content is discovered.

The good news is that whether you’re building a site from scratch or reorganizing an existing one, we’ll outline how you can apply the same principles to make your structure clear, logical, and easy to navigate. 

How to Structure User Pathways and Hierarchy

Your site hierarchy determines how visitors and search engines move through your website. Think of it like a city map: highways, exits, and signposts guide people where to go. Menus, headers, and links surface the most important pages and shape the paths users take—whether toward information, products, or conversion.

Here are the dos and don’ts of a solid website hierarchy: 

Do: Use a Clear, Logical Menu

  • Define your site’s purpose and key goals. What problem should your site solve, and what do visitors need to accomplish?
  • Identify your pillar areas (main products, services, or content themes) based on those goals. 
  • Prioritize the most important pages so they are easy to reach (ideally within 1–2 clicks).
  • Map the sections and their order to support logical user pathways and conversion journeys. For example: product discovery → product detail → checkout.
  • Draw a simple site map or page flow diagram showing your pillars, subpages, and key pathways. This helps you visualize the structure and ensure users can reach important pages efficiently.
  • Use clear, descriptive menu labels so users always know where they are.
  • Limit top-level items to 5–7 to reduce cognitive load.

Pro Tip: Use a Sitemap
A sitemap is a master list of all your website’s pages. Submitting an XML sitemap to Google Search Console helps crawlers understand your structure, and large sites can include an HTML sitemap in the footer to support user navigation.

Don’t: Overcrowd Menus or Bury Important Pages

  • Resist cramming too many items into the main menu—it confuses users and dilutes SEO value. For example, you can see in the below image that SiteGround keeps its main menu super clean and focused on the main offerings. No extra noise. Just a clear display of the pillar products.
SiteGround homepage with pillar offerings in the main menu
  • Don’t hide important content several clicks deep; pages buried too far from the homepage may get ignored.
  • Avoid inconsistent labeling or mixing unrelated topics in one menu.
  • Don’t rely on footer menus to carry essential navigation—they should supplement, not replace, the main menu.
  • Avoid having too many sub-levels; ideally, no page should be more than 3 clicks from the homepage.

If your site is already live:

Start with an audit. Map your existing pages, menus, and user flows to see what’s working and what needs improvement. Focus first on high-traffic or high-conversion pages, and make edits gradually.

Important note: When you reorganize pages or change URLs, don’t leave old links broken—use redirects to guide visitors and search engines to the correct new page. A redirect is a way to automatically send visitors and search engines from one URL to another, and thus maintain usability and SEO when pages are moved or URLs change.

How to Organize Your Pages

Page organization focuses on how your content is structured behind the scenes—that is, how pages are grouped, connected, and linked internally. It’s like zoning inside a city: neighborhoods and blocks determine what belongs together and how areas relate. 

Thoughtful organization not only improves usability and SEO but also shapes conversion paths, guiding users toward key actions, whether they land on the homepage, a blog post, or a product page. 

Here’s how and how not to implement your page organization:

Do: Group Content Logically

  • Organize products, services, or articles under clear categories and subcategories.
  • Connect related pages through internal links (not just menus) so users can explore without starting over.
  • Use descriptive page titles that accurately reflect the content, making it easier for both users and search engines to understand the purpose of each page.
  • Consider grouping similar content into “topic clusters” so users, search engines, and AI-crawlers can easily explore related pages. For example, a sports gear site could have a cluster for running gear, which includes product pages for running shoes, apparel, and accessories.
diagram of topic clusters with pillar content and cluster content

Don’t: Scatter Important Content

  • Don’t create pages that don’t fit clearly into your existing categories.
  • Avoid duplicating content across multiple pages, which can dilute SEO value and confuse visitors—this is especially important for ecommerce sites with similar products or product variants.
  • Don’t use inconsistent or vague labels that make it difficult to move through the site. For example, labeling a category “Gear” or “Equipment” is too broad—users won’t know if it includes shoes, apparel, or accessories.
  • Avoid orphan pages, which are pages that have no internal links pointing to them, making them hard for users to find and for search engines to index.

If your site is already live: 

Consider reassigning orphan pages into logical categories, merging duplicate or thin content pages into main clusters, and adding internal links to connect related content.

How to Use Categories and Tags

Categories and tags both help organize your content, but they are implemented differently in a website’s structure:

Categories are part of the site’s core navigation and URL structure—they create the main sections of your site and typically have their own pages (such as /blog/travel/ or /resources/tutorials/).

Tags are labels attached to individual pieces of content—they help group related topics across categories and can be used by search engines (and increasingly by AI systems) to understand relationships between posts, even if users don’t see them in the main navigation.

Here are the dos and don’ts for implementing both categories and tags effectively in your website structure: 

Do: Use Categories and Tags to Group Related Content

  • Use categories for the primary themes of your site—these are visible to users and shape navigation.
  • Use tags to group closely related content across categories (for internal organization and SEO, even if not always publicly shown).
  • Keep your naming consistent and meaningful so both search engines and users can understand your topical focus.
  • Plan category growth in advance to avoid restructuring later.

Don’t: Overcomplicate or Mislabel Your Content

  • Avoid treating categories and tags as interchangeable; they serve different purposes in the content structure.
  • Don’t wait until after publishing large amounts of content to define your taxonomy, as reorganizing later becomes more complex.
  • Don’t rely on vague or overly clever labels that make users guess what the content is about.
  • Resist creating categories or tags that don’t map to real user intent or browsing behavior.
  • Don’t allow unlimited category growth without clear criteria for when something warrants its own category versus remaining a tag.

If your site is already live:

You can implement many of these dos and don’ts by consolidating overlapping categories, fixing inconsistent tag naming, and removing categories/tags that no longer match site goals.

How to Structure Your URLs

If you’ve created website pages or blog posts, you might not have given too much thought to the URL—after all, it gets generated on its own, so why stress? Well, because—as you just learned with categories—your URLs aren’t just web addresses, but rather signals for both users and search engines about what each page contains. In fact, clear, consistent URLs improve usability, SEO, and overall site clarity. So here’s how to structure your URLs effectively.

Do: Use Descriptive, Consistent URLs

  • Include keywords that reflect the page content, such as /ski-clothing-women.
  • Keep URLs short and readable—users should understand the page topic at a glance.
  • Use hyphens to separate words (instead of underscores or running words together), as they are easier for both people and search engines to read. 
  • Structure URLs to reflect hierarchy: for example, /women/shirts/cotton-shirt shows the page’s place in your site clearly.

Important note: Folders are the sections of a URL that come before the final page slug. For example, in /women/shirts/cotton-shirt, the folders are /women/ and /shirts/. They often align with categories and subcategories, but the key is that they reflect logical groupings that help both users and search engines understand your site structure. A clear, consistent folder structure signals topic clusters to Google, and helps visitors orient themselves as they browse.

Don’t: Use Messy or Inconsistent URLs

  • Skip generic IDs or numbers that give no context, like /page?id=2345.
  • Don’t change URLs frequently; redirected or broken links can confuse users and hurt SEO.
  • Avoid overly long URLs with unnecessary parameters or repeated keywords.
  • Be cautious about using unnecessary stop words (like a, the…) or characters that add length without context.
  • Don’t mix different conventions (that is, some lowercase, some uppercase, inconsistent hyphens or underscores).

If your site is already live:

Review existing URLs and apply the dos and don’ts above, but be cautious about changing too many at once. Always implement redirects for any URLs you update so users and search engines are sent to the correct new page. Prioritize top-traffic or high-conversion pages first, and avoid unnecessary URL changes to prevent SEO disruption.

How to Use Internal Linking

Internal links connect your pages, helping visitors explore related content and guiding search engines through your site. Thoughtful linking improves usability, distributes authority, and reinforces your site’s topic structure.

Depending on your business, though, users can often land on random pages rather than the homepage. This is especially common for content-heavy sites or ecommerce stores with multiple marketing touchpoints. So that’s why having a clear, logical website structure is even more critical: it ensures visitors can move through your site naturally, understand where they are, and discover relevant content, regardless of how they enter your site. 

Do: Link Important Pages Logically

  • Link related content together so visitors can easily find more information on the same topic.
  • Prioritize links to your key pages or pillar content—these are the pages you want users and search engines to see first.
  • Create internal link paths that lead users toward high-value pages such as product pages, pricing, sign-up forms, or key resources. These paths help turn discovery into action and form the backbone of your site’s conversion journey.
  • Use descriptive anchor text that clearly explains what the linked page is about, such as “guide to planning a product launch,” or “how to choose the right car.”
  • Consider linking from high-traffic pages, likely landing pages, or campaign entry points to newer or less-visited content to help users orient themselves.
  • Keep the number of links per page reasonable—focus on quality over quantity.

Don’t: Misuse Internal Links

  • Avoid generic anchor text like “click here” that doesn’t describe the linked content.
  • Don’t link to unrelated content just to increase links—it can frustrate users and harm SEO.
  • Avoid broken links or links to outdated pages, which frustrate users and reduce search engine trust.
  • Refrain from using the same anchor text repeatedly across multiple links to different pages—it can confuse search engines.
  • Don’t rely solely on top-level pages or the homepage—ensure deeper content is connected through relevant internal links, since many users will land on pages deep within your site.

If your site is already live: 

Audit your existing pages for broken or outdated links, add internal links to orphan or low-traffic pages, and adjust anchor text for clarity.

How to Structure for Mobile and UX

With more users browsing on mobile devices, your website needs to be easy to use and read on any screen. A mobile-friendly website design improves usability, reduces frustration, and helps search engines understand your site.

Do: Ensure Website Structure and Layout Work on All Devices

  • Use responsive design so that your website layout automatically adjusts to different screen sizes.
  • Make menus and buttons easy to tap on smaller screens.
  • Prioritize important content near the top, so users don’t have to scroll excessively.
  • Test your site on multiple devices and browsers to catch usability issues.
  • Simplify forms and interactive elements for mobile users.
  • Use mobile-friendly media (optimized images, scalable fonts, and touch-friendly carousels).
  • Employ accessible web design, including proper contrast, readable fonts, alt text for images, and keyboard-friendly navigation—all principles grounded in established UX and information architecture research—so all users can engage with your content effectively.
Mobile optimization showing desktop and phone version

Don’t: Assume Desktop Design Works for Mobile

  • Avoid tiny buttons, cramped text, or horizontal scrolling.
  • Don’t hide key pages or functionality on mobile versions of your site.
  • Skip layouts that break or load slowly, which frustrate users and can harm SEO.

If your site is already live:

Audit your site on multiple devices and screen sizes to identify any usability issues, and fix any navigation, buttons, forms, and media that don’t display or function well. Prioritize critical content near the top of pages, and test interactive elements for touch-friendliness. Even small adjustments—like resizing images, improving contrast, or making menus easier to tap—can dramatically improve the mobile experience and reduce frustration.

Build a Mobile-Optimized, High-Performance Site Effortlessly

With the SiteGround Website Builder, many of these mobile and UX considerations are taken care of automatically. Responsive layouts, touch-friendly menus, optimized images, scalable fonts, and built-in accessibility ensure your site looks great and works seamlessly on any device—no extra setup required. And because it’s powered by SiteGround’s fast, secure, and reliable hosting platform, your site is optimized not only for design, but also for speed, protection, and long-term performance.

Start building your website now>>

How to Build a Flexible Website Structure

Flexible website structure allows your site to grow over time without becoming cluttered or confusing. Planning for scalability ensures new content or products fit naturally and maintain a clear hierarchy. Here’s what a flexible website structure looks like—and what it doesn’t.

Do: Plan for Growth and Adaptability

  • Design your site structure so new pages, products, or sections can be added without breaking navigation.
  • Focus on logical groupings of related content to maintain a consistent hierarchy as your site grows.
  • Make sure top-level categories can accommodate subcategories as your site expands.
  • Use flexible URL and menu structures that are easy to update as your content grows.
  • Regularly review and adjust your hierarchy to prevent bottlenecks or overcrowding.
  • Consider future content types or product lines when planning categories and links.

Don’t: Create a Rigid Website Structure That Limits Future Growth

  • Avoid locking in too many categories or subpages, which makes it hard to add new content.
  • Don’t scatter new website pages randomly; each addition should fit logically into your existing hierarchy.
  • Steer clear of overly complex menus that can’t scale with your site.
  • Don’t ignore future SEO considerations—SEO trends and your business are always changing, so plan your website structure so that new pages can be easily updated, discovered, indexed, and ranked as your site grows and search evolves.
  • Refrain making major structural changes without a clear plan, which can confuse users and search engines.

If your site is already live:

You can easily apply these same dos and don’ts going forward, and—as we mentioned with regard to your site hierarchy—make changes little by little, starting with your most important pages, and being mindful of adding redirects. 

Your Next Steps for a Smarter Website Structure

By now it’s surely evident that building a great website is so much more than just a random collection of your content, products, and so on; its true strength and power comes from how everything fits together underneath. That’s because a clear, logical website structure helps users find what they need, signals your expertise to search engines, and naturally guides visitors along conversion paths—all while staying ready for AI-driven content discovery and recommendations.

If you’re ready to put all these site structure dos into action, the SiteGround Website Builder is the ideal place to start. Built-in responsive design, intuitive tools, and SEO-friendly foundations help you create a clear, well-structured site—while SiteGround Ecommerce lets you extend that structure into an online store when needed.

A promotional image for SiteGround's Easy-to-Use Website Builder featuring a mockup of a website with a living room photo. The text highlights creating a professional site without coding, offering customizable templates, AI-powered content generation, built-in SEO tools, access to over 6 million free high-quality images, an easy drag-and-drop editor, and mobile-friendly designs. Includes a "Get Started Now" button and the SiteGround logo.

Website Structure FAQs

What is the structure of a website?

Website structure is the way your pages are organized and connected—essentially the blueprint of your site. It defines the hierarchy from broad, top-level pages (like your homepage or main categories) down to more specific subpages (like individual products or articles). In practical terms, it includes how pages are grouped, how users move between them, how URLs are built, and how easily search engines can crawl and understand your content.

What is a good website structure for a website?

A good website structure is clear, logical, and easy to navigate for both users and search engines. It typically follows a hierarchical format—homepage at the top, main categories beneath it, and more specific subpages below those. Important pages should be reachable within 1–2 clicks, URLs should be descriptive and consistent, and internal links should connect related content naturally. A good structure also plans for growth, so new pages and sections can be added without disrupting the existing hierarchy.

Why is website structure important for SEO?

Website structure directly affects how search engines crawl, understand, and rank your content. A logical hierarchy signals your areas of expertise to Google, while consistent internal linking helps distribute authority across your pages and ensures your most valuable content gets indexed. A well-structured site also supports AI-driven search features, since it makes the relationships between your pages and topics easier to interpret. This improves your visibility in both traditional and AI-generated search results.

What is the difference between website structure and website navigation?

Website structure is the underlying architecture—how your pages are grouped and connected behind the scenes. Navigation is how that structure becomes visible and usable to visitors, through menus, links, and labels. Think of structure as the architectural plan and navigation as the signage that guides people through the building. A site can have a solid structure but still feel confusing if the navigation doesn’t clearly reflect it, and vice versa. Great navigation can only go so far if the underlying structure is disorganized.

This article was originally published in October 2025, and then updated in April 2026.

Email Thread Chaos? 7 Mistakes You’re Making (And How to Fix Them)

Illustration of an email client interface displaying a conversation view with stacked envelopes indicating new replies, an open email thread showing multiple user messages in a chat-like format, and a top navigation bar with a progress indicator.

You might not think your email threads are a problem—but small inefficiencies add up fast. Even if your inbox feels manageable, smarter thread management can save you hours every week and prevent the kind of miscommunication that costs you business.

Managing email threads shouldn’t be this hard. But between vague subject lines, endless reply-all chains, and conversations that drag on for months, your inbox becomes an unmanageable mess where important information disappears and customers, team members, and collaborators get frustrated.

The reality is simple: poor email thread management costs you time, money, and business opportunities. We’ve identified the seven most common mistakes killing your inbox productivity—and the quick fixes you can implement today to take back control.

What Is an Email Thread?

An email thread (also called a conversation thread) is a series of related email messages grouped together in your inbox. When you send an email and someone replies, all those messages get grouped into one line in your inbox—that’s a thread.

Screenshot of an email inbox entry showing a checkbox, star icon, sender 'Alex' with 3 items, and subject line 'Project Phoenix: Brainstorming and Next Steps!'.

Email threading exists for three critical reasons:

  1. Reduce inbox clutter – Instead of 20 individual emails about “Q4 Budget Review,” you see one conversation with 20 messages inside
  2. Preserve context – You can see the entire conversation history without hunting through your inbox for previous messages
  3. Save time – No more scrolling endlessly to find that one reply from last Tuesday—it’s all in one place

What’s the difference between an email thread, email chain, and email string?

They’re all the same thing. Email thread, email chain, and email string are used interchangeably.

You may have heard people use “email chain” in corporate settings or “email string” in legal contexts, but they all describe the same concept: a series of related messages grouped together. Some people prefer “chain” because it suggests messages linked together, while others use “thread” because it implies a conversation flowing through multiple replies.

The terminology doesn’t matter—what matters is understanding how to manage these email conversations effectively, regardless of what you call them.

Now let’s tackle why your email threads are probably a mess—and how to fix them.

#1: Not Enabling Email Threading

If your inbox looks like a tornado hit it, there’s a good chance you haven’t enabled conversation view. While most email clients like Gmail, Outlook, and Apple Mail enable threading by default, the setting can be turned off—and you might not even realize it. You’re seeing every single reply as a separate email, scattered across dozens of pages, with no connection between them.

This isn’t just frustrating—it’s affecting your business.

Why This Hurts Your Business

Wasted time searching for messages. Without threading, finding that one reply from a customer, team member, or vendor two weeks ago means scrolling through hundreds of irrelevant emails. What should take five seconds now takes five minutes—do that 20 times a day, and you’ve lost over an hour just looking for emails.

Missed responses. When replies aren’t grouped together, they get buried. You think you’re waiting on a customer, but they actually responded yesterday—their email is sitting on page 3 of your inbox. By the time you find it, they’ve moved on to a competitor who responded within hours.

Unprofessional appearance. Ever had someone say “like I mentioned in my last email” and you have no idea what they’re talking about? You can’t quickly reference the whole conversation history, so you look unprepared or like you don’t care enough to read their messages.

Imagine a freelance consultant lost a major contract because they didn’t see a customer’s follow-up question buried in their inbox. The customer had replied with “Just one clarification before we move forward”—but without threading enabled, that reply sat unread for 3 days. The customer hired someone else who actually responded.

The Fix: Turn On Conversation View

When you enable the conversation view (also called “organize emails by thread”), your email client groups related messages together. Instead of 20 separate emails about “Q4 Budget Review,” you’ll see one line in your inbox showing how many messages are inside. Click to expand the full conversation.

It takes 30 seconds to enable. Here’s how:

Gmail

  • Web: Settings (gear icon) → See all settings → General tab → Conversation view → On → Save Changes
  • Mobile: Menu (three lines) → Settings → [Your account] → Conversation view → Toggle On

Outlook

  • Desktop: View tab → Messages section → Check “Show as Conversations” → Choose “All mailboxes”
  • Web: Settings (gear icon) → Search “conversation” → Toggle “Organize messages by conversation” to On
  • Mobile: Profile icon → Settings (gear icon) → Conversation view → Toggle On

Apple Mail

  • Mac: View menu → Organize by Conversation
  • iPhone/iPad: Threading is automatic—no setting needed

SiteGround Email Users

  • Webmail (Roundcube): Settings → Preferences → Displaying Messages → Enable “List messages in threads”
  • Using Gmail/Outlook/Apple Mail: Follow the instructions above after adding your SiteGround account via IMAP

Email Threading: Features Comparison

All major email platforms support threading, but features vary:

FeatureGmailOutlookApple MailSiteGround Webmail
Automatic ThreadingYesYesYesYes
Mobile Threading SupportFull supportFull supportAuto-enabledVia app access
Conversation View ToggleEasy on/offEasy on/offMenu toggleSettings toggle
Shows Message CountNumber badgeNumber indicatorStack iconThread count
Expand/Collapse Individual MessagesClick to expandClick to expandClick to expandClick to expand
Threading with Different Subject Lines⚠️ Limited⚠️ Limited❌ No❌ No
Search Within ThreadBuilt-inBuilt-in⚠️ Manual scroll⚠️ Manual scroll
Mute Thread OptionYesYes (Ignore)❌ No❌ No
Break Thread Apart❌ No⚠️ Via “Clean Up”❌ No❌ No
Best ForPower users, integrationsCorporate environmentsMac/iPhone usersBasic professional email

The fundamentals are the same everywhere. Platform choice comes down to your existing workflow. Once you’ve got your email threads under control, the next step is reaching customers at scale. SiteGround’s free 6-day email marketing course teaches you how to build lists, craft campaigns, and measure results effectively.

Image of SiteGround email marketing course for beginners

#2: Writing Vague Subject Lines

“Re: Quick question” with 47 replies spanning three months. “Following up” containing messages about five different projects. “Checking in” that could mean literally anything.

Vague email subject lines don’t just look unprofessional—they make your email threads completely unsearchable. Information disappears into black holes where neither you, your customers, nor your team members can ever find it again.

Why This Hurts Your Business

Customers can’t find your emails later. When someone searches for that pricing discussion from last month, they look for “pricing” or your business name. But your thread is called “Re: Quick question”—so they can’t find it. Now they’re asking you to resend information you already provided.

You can’t find your own threads. It’s Friday afternoon. A customer asks about the order timeline you discussed two weeks ago. You’ve got 12 threads with them, half titled “Re: Following up.” You waste 15 minutes searching before giving up and rewriting everything from scratch.

Email threads become dumping grounds. The subject line says “Product Inquiry” but the thread now contains invoicing, shipping updates, a different order, and someone’s out-of-office reply. Good luck finding anything.

The Fix: Subject Line Formula for Business Emails

Use this formula for every business email:

[Customer/Project Name] – [Specific Topic]

That’s it. Specific enough to be searchable, brief enough to read on mobile.

For example, instead of “Quick question,” write “Acme Corp – Q4 Budget Approval.” Instead of “Following up,” write “Johnson Wedding – Final Photo Selection.”

The Searchability Test

  • Bad subject line: “Question” – You’ll find this thread 20-30% of the time when searching
  • Good subject line: “Riverside Development – Zoning Permit Status” – You’ll find this 90%+ of the time by searching “Riverside,” “zoning,” or “permit”

If you send 50 emails a week, good subject lines save you 3-5 hours per month in search time.

#3: Letting Email Threads Go Off-Topic

The thread started as “Q4 Marketing Budget Approval.” Now, 30 messages later, it contains discussions about the holiday party, a debate over which project management tool to use, someone’s restaurant recommendation, and oh yeah—buried somewhere in there—the actual budget approval.

Good luck finding that approval when you need to reference it in three months.

Why This Hurts Your Business

You can’t find important information later. Again, searchability becomes useless when a thread covers multiple topics. When you search for “marketing budget approval” in six months, you’ll find the thread—then spend 10 minutes scrolling through 30 messages about unrelated topics trying to locate the actual approval.

Team members get confused. A new team member joins the project and you send them “the thread with all the context.” They open it to find discussions jumping between three different topics with no clear structure. They can’t tell what’s current, what’s outdated, or what actually applies to their work.

Customer frustration builds. A customer says “I know we discussed the delivery date in our email thread.” You both start searching. The delivery date discussion is sandwiched between messages about invoice payment and a completely different topic. After five minutes of scrolling, they’re annoyed.

The Fix: Thread Discipline Best Practices

One email thread discusses one particular topic, period. If someone introduces a new topic in an existing thread, don’t reply to it there. Respond with: “Good question about [new topic]—starting a separate thread so we can keep these organized.” Then create the new thread.

When someone goes off-topic, redirect before the thread derails: “That’s a great point about [off-topic item]. Let’s discuss that separately so we can keep this thread focused on [original topic]. Starting a new thread now.”

Keep Threads Searchable

  • Archive completed email threads immediately
  • Use the subject line formula: [Customer/Project] – [Specific Topic]
  • Search effectively: Gmail (from:email@example.com subject:budget), Outlook (use search filters), Apple Mail (search then use Filter)
  • Weekly five-minute audit: Close threads over 15 messages, spin off-topic tangents into separate threads, archive completed threads, follow up on threads waiting on someone

#4: Keeping Threads Alive Way Too Long

You’ve got an email thread that started in February as “Project Kickoff Discussion.” It’s now September, and that same thread contains 73 messages covering the initial proposal, three rounds of revisions, budget changes, a complete scope pivot, invoicing questions, and last week’s status update.

Nobody—including you—can find anything in there anymore.

Why This Hurts Your Business

Long threads turn into digital graveyards where critical information gets buried alive. When a thread hits 30+ messages, finding that customer approval or important decision means scrolling through dozens of unrelated updates and outdated information. What should take 10 seconds now takes 10 minutes.

New team members joining a massive thread are even worse off—they can’t tell what’s current versus outdated. The result: confusion, duplicated questions, and wasted time. 

Beyond internal problems, email engagement suffers when email threads become overwhelming. Customers and collaborators stop reading carefully, miss important details, and take longer to respond. Buried information leads to missed requirements, duplicated work, and costly mistakes.

The Fix: Know When to Start Fresh

Stop treating email threads like novels. Start a new thread when:

  • The thread hits 15-20 messages – Ask yourself: Is the original topic still the main focus? Would someone new understand what’s happening within two minutes? If no, start fresh.
  • Project phases change – “Acme Website – Discovery & Planning” closes after approval, then start “Acme Website – Design Phase” as a new thread.
  • The topic shifts – Logo design discussion turns into brochure pricing? Start a new thread: “Brochure Design – Pricing & Scope”
  • You’re adding new people – Don’t dump someone into a 20+ message thread. Start a new message with: “Project Update – Sarah Joining for Development Phase” and include a 3-4 sentence summary of where things stand.
  • The thread is resolved – When a topic is complete, close it clearly: “Perfect—marking this complete. Starting a new thread when we discuss business cards.” 

Fresh Thread Template

Here’s a simple template you can copy:

Subject: [Project Name] – [New Phase/Topic]
Message:
Continuing from our “[Old Thread Name]” discussion—here’s where we landed:
[Key decision 1]
[Key decision 2]
Moving forward: [what we’re discussing now]

And when you’re closing a thread instead of continuing it, keep the same clarity. Let everyone know it’s complete: “Perfect—marking this complete. Starting a new thread when we discuss business cards.”

#5: The Reply-All Disaster

It’s 2 PM on a Tuesday. Your inbox explodes with 14 replies in 10 minutes. Someone asked a simple yes/no question to a group of 12 people, and now everyone is hitting “Reply All” with variations of “Sounds good,” “Thanks,” and “Agreed.”

This is the reply-all disaster, and it makes everyone involved look amateur.

Screenshot of a Gmail-like email interface dropdown menu showing options for 'Reply' (left arrow), 'Reply all' (double left arrow), and 'Forward' (right arrow), above a timestamp reading 'Oct 21, 3:01PM (6 days ago)' with star and more options icons.

Why This Hurts Your Business

You’re annoying customers. When you Reply All to confirm receipt of an email, you just sent “Got it, thanks!” to 15 people who don’t need to know. Do this repeatedly, and people mentally categorize you as someone who wastes their time.

You look unprofessional. People who understand when to Reply rather than Reply All are seen as thoughtful and considerate. People who spam Reply All are seen as careless or inexperienced.

Information leaks happen. Reply All is how confidential information ends up with the wrong people. You’re discussing pricing with your team, forgetting the customer is still copied. The moment you hit send, it’s too late.

The Fix: Manage Email Reply vs. Reply All

Use the three-second rule. Before hitting Reply All, ask yourself: Does everyone on this thread need to see my response?

  • If yes → Reply All
  • If no → Reply (to specific people only)
  • If unsure → Reply (you can always follow up with others separately)

If your message only matters to one or two people on the thread, don’t Reply All. Everyone else will thank you.

Most email clients let you change the default reply behavior: 

  • Gmail (Settings → General → Default reply behavior)
  • Outlook (File → Options → Mail → Replies and forwards)
  • Apple Mail (Mail → Settings → Composing)

You can set Reply as your default instead of Reply All. This forces you to consciously choose Reply All when needed, reducing accidental group spam.

Screenshot of a Gmail settings interface displaying "Default reply behavior:" with unselected radio button options for "Reply" and "Reply all", followed by a blue "Learn more" link.

Bonus Tip: Smart Use of Cc and Bcc

Cc (Carbon Copy) is for people who need visibility but aren’t the primary recipient—like looping in your manager on a client update. Everyone can see who’s CC’d, and they’ll get Reply All responses too.

Bcc (Blind Carbon Copy) hides recipients from each other. Use it to protect privacy when sending group announcements (like newsletters to 50 clients) or to gracefully remove someone from a thread while letting them see your final message. Don’t use Bcc to secretly monitor conversations—if someone discovers they were copied without others knowing, it damages trust.

#6: Sharing Sensitive Information in Email Communication

You forward an email thread to a new vendor. Three seconds after hitting send, you remember: buried in message #17 is your internal pricing structure, a customer’s personal contact information, and a candid assessment of their budget constraints. This basic email etiquette mistake just became a security breach.

It’s too late. The vendor has it all now.

Why This Hurts Your Business

Long email threads are security nightmares. When you forward a thread, you’re forwarding everything—all 40 messages, not just the latest one. Buried in there might be customer phone numbers, internal profit margins, candid feedback about team members, or strategic plans you’d never intentionally share.

One careless forward and sensitive information is out in the world, potentially violating NDAs, privacy laws, or damaging business relationships permanently.

The Fix: Thread Security Checklist

Before forwarding any thread:

  1. Scroll through the entire thread—don’t just read the last message
  2. Look for red flags: customer contact info, pricing discussions, internal assessments, confidential details
  3. When in doubt, don’t forward—copy and paste only the relevant info into a fresh email

What never goes in email threads:

  • Passwords or login credentials
  • Financial details (SSN, credit cards, bank accounts)
  • Candid assessments of clients and customers
  • Internal pricing strategies or profit margins
  • Personal information covered by privacy laws
  • Anything covered by an NDA

When to take email conversations offline when discussing:

  • Pricing negotiations
  • Performance issues or personnel matters
  • Customer concerns or complaints
  • Legal matters

Email creates a permanent, forwardable record. If you wouldn’t want it read in court or posted publicly, don’t put it in email.

#7: Not Collapsing Read Messages

You open your inbox and see 47 messages staring back at you. Your brain immediately goes into overwhelm mode. Half of those messages are already read—you don’t need to see them again.

While some email clients collapse read messages by default and others don’t, the key is making sure your inbox only highlights what actually needs your attention. If you’re visually processing information you’ve already dealt with every time you check email, it’s time to optimize your view settings.

Why This Hurts Your Business

Your inbox looks overwhelming even when it’s not. When every message stays expanded after you read it, your inbox becomes a wall of text. You’ve got 47 messages visible, but only 12 are actually unread. Your brain can’t tell the difference at a glance.

You miss urgent messages in the noise. A customer sends a time-sensitive question while you’re in meetings. By the time you check email, it’s buried under 15 expanded messages you already read this morning. You don’t see it until three hours later. They needed an answer in one hour.

Visual overload kills productivity. Every expanded message competes for your attention. Your brain has to scan, assess, and dismiss each one—even the ones you’ve already dealt with.

The Fix: Optimize Your Threading View

Collapsing read messages means your email client automatically minimizes messages you’ve already opened, showing only unread messages prominently. Your inbox becomes instantly scannable.

Gmail

  • Use Priority Inbox: Settings → Inbox → Select Priority Inbox or Multiple Inboxes
  • Filter to unread only: Type is:unread in the search box
  • Mobile: Switch to Priority Inbox (Settings → Inbox type) or use the Unread filter

Outlook

  • Desktop: View tab → View Settings → Other Settings → Check “AutoPreview: Only display when messages are unread” → OK
  • Web: Settings → Search “reading pane” → Toggle “Mark items as read: When selection changes”
  • Mobile: Tap filter icon → Select Unread

Apple Mail

  • Mac: Create a Smart Mailbox (Mailbox → New Smart Mailbox → Set condition: Message is unread)
  • iOS: Tap Mailboxes → Edit → Enable Unread mailbox

The Simple Alternative: Archive Aggressively

Read it, then archive it immediately. Don’t leave read messages in your inbox. Your inbox becomes a to-do list of only unread items.

  • Gmail: Press “E” or click Archive
  • Outlook: Press “Backspace” (moves to Archive folder)
  • Apple Mail: Swipe left, tap Archive

Messages aren’t deleted—just moved out of your inbox. You can still search and find them anytime.

Quick Wins:

Use 3-5 folders max (Urgent, Waiting on Reply, Reference, Archived)
Auto-filter newsletters with rules to auto-label or archive promotional emails
Check email at set times—process everything in batches 3-4 times daily
Mobile: Use unread filter religiously

Your Email Thread Action Plan

TimeframeAction
This WeekEnable conversation view in your email client
Use the subject line formula: [Customer/Project] – [Topic]
Audit your five longest email threads and start fresh where needed
This MonthSet a 15-20 message limit before starting new threads
Create a Cc/Bcc policy for your team
Start a weekly five-minute inbox cleanup (every Friday)
Long-TermSwitch to professional email marketing platform like SiteGround
Set up email tools that integrate with your hosting

Stop Losing Time and Customers: Master Email Threads Today

Email threading seems like a small detail until it costs you a customer or hours of wasted time every week. But here’s the good news: every problem we covered has a straightforward fix that takes minutes to implement. You don’t need to overhaul everything today. Start with one change: turn on conversation view, write better subject lines, or commit to one-thread-one-topic. 

That single fix will save you time immediately and compound over weeks. And if you’re ready to elevate your entire email setup—searchable subject lines, organized conversations, plus the reliability of custom domain addresses and professional delivery—SiteGround’s business email hosting gives you the complete foundation that free services can’t match.

SiteGround Email Marketing banner: Improve email campaigns with 98.8% inbox delivery rate. Features colorful icons of AI robot, greeting envelope, documents, and megaphone with "START TODAY" button on purple background.

Branding Basics: A Step-by-Step Guide to Building Your Brand

Abstract of brand basics for businesses

A strong, memorable brand multiplies the value of your business, shaping how people perceive you, driving their decisions, and building lasting value that goes far beyond logos, colors, or slogans.

I’ve spent years working on branding from both sides of the table, helping large corporations build consistent, recognizable brands, and later launching small business and startup brands of my own. That range taught me what it takes to make a brand stand out when resources are limited and every decision matters.

This guide walks entrepreneurs and small business owners through every step, from defining your mission to creating visuals and building consistency, whether you’re launching something new or refreshing an existing identity.

Key Takeaways:

  • Branding is about shaping perception through every interaction—not just logos or visuals.
  • A strong brand starts with a clear mission and a deep understanding of its audience.
  • Consistent storytelling, voice, and visuals are what turn awareness into trust and loyalty.
  • Brand guidelines ensure your identity stays cohesive as your business grows and evolves.
  • The most successful brands are built intentionally, executed consistently, and refined over time.

What Is Branding?

Branding is the practice of actively shaping how people perceive your business through every interaction, touchpoint, and message. It’s the overall impression your company branding leaves on customers and prospects, and, very importantly, the perception that sticks with them after.That means it’s much more than just your logo or color palette. 

It goes beyond, including your visual identity, tone of voice, messaging, and even how you handle customer support. When done right, branding builds recognition, trust, and emotional connection—the foundation for long-term loyalty. 

Why Does Branding Matter?

Branding matters because it directly shapes whether customers trust you, remember you, and choose you over competitors. It’s not a “nice to have,” especially for entrepreneurs and small businesses competing against bigger names. Effective branding builds recognition, communicates brand values, and creates trust, all of which can directly influence customer decisions and revenue.

Key reasons branding matters include:

  • Builds trust and credibility with customers and partners.
  • Differentiates you from competitors in a crowded market.
  • Creates emotional connections that drive loyalty.
  • Guides strategic decisions across products, marketing, and partnerships.
  • Supports long-term growth as you scale your business while maintaining a recognizable, consistent identity.
  • Contributes to brand equity: according to IPA research, strong, well-recognized brands can command higher prices and attract loyal customers, and Harvard Business School Online notes their value can even appear on the balance sheet as goodwill when a company is acquired.

Ultimately, good branding turns a business into a memorable, trusted, and valuable asset, one that strengthens relationships, drives revenue, and positions the company for sustainable success.

I’ve seen this firsthand in my own career—both working on branding for Fortune 500 companies and later building a premium consumer brand of my own. The difference between a product that people notice and one they overlook almost always comes down to branding—not budget. When a brand is thoughtfully built and consistently executed, it opens doors: partnerships, press, distribution, loyalty, and long-term value.

How Do You Build a Brand?

As you’ve surely gathered by now, brand building isn’t as simple as creating a logo. To truly create a lasting and impactful brand, you must go through the process of defining, expressing, and refining who you are as a business. The steps below will help get you there, with a step-by-step plan for creating a brand that feels authentic, resonates with your target audience, and stands the test of time. Let’s jump on the branding bandwagon.

1. Identify Your Mission

Every strong brand needs a clear mission before you even touch colors or designs. That’s because your company’s mission defines why your business exists beyond making a profit—that is, what change you want to create, what need you meet, and what value you bring to your customers’ lives. 

This clarity becomes the beating heart of your brand strategy, serving as the foundation for everything—from how you communicate to how you design. It ensures your messaging stays consistent and your decisions remain aligned as your business grows.

When I launched my olive oil brand, this step was pivotal. My goal wasn’t simply to sell a product; it was to help people understand what makes truly great olive oil—why sourcing matters, how harvest timing affects flavor, and what quality tastes like. That mission of education and appreciation shaped every decision afterward: the storytelling, the packaging, even the language on the bottle. Because the mission was clear and genuine, the rest of the brand flowed from it naturally.

If you’re unsure where to start with your brand, ask yourself:

  • Why did I create this business in the first place?
  • What problem am I helping people solve?
  • What makes my approach different or better?

Once you’ve answered those questions, summarize your mission in one clear statement. For a kitchenware business, this could look something like: “We craft premium kitchen tools that help home chefs cook with confidence and flair.”


If you’re struggling to articulate this mission, don’t be afraid to turn to your favorite AI. For instance, with the right ChatGPT prompts, AI can help synthesize your thoughts so that you can come up with a clear and powerful mission statement.

chatgpt prompt asking chatgpt to help develop a brand's mission

At the end of the day, keep it simple and authentic. Your mission should be easy to remember and easy to believe. It’s not marketing mumbo jumbo; it’s the heart and soul of your brand.

2. Define and Understand Your Audience

Once you know why your brand exists, the next step is understanding who it’s for. Your brand should speak directly to the people who will benefit most from what you offer. To do that effectively, you need to know them inside and out.

Start by identifying your ideal customer:

  • Who are they (age, location, interests, lifestyle)?
  • What challenges or frustrations do they face?
  • What motivates their decisions—price, quality, convenience, values?
  • How do they want to feel after engaging with your brand?

The goal isn’t just to define demographics but to understand mindset and emotion. The more clearly you picture your target audience, the easier it is to create messaging, visuals, and experiences that resonate.

One of the best ways to do this is to actually get to know your audience. Real insight doesn’t come from assumptions; it comes from listening. In my experience, that process has looked very different depending on the size of the business. When I worked with large corporate brands, we relied on structured research like surveys and focus groups to test messaging and understand customer needs. But when working with early-stage startups or building brands from scratch, we got much closer to the customer by interviewing people directly to uncover their frustrations, motivations, and what they wish existed in the market.

Those conversations don’t just validate your assumptions about your product and its brand, but in fact often reshape them. And that’s where real brand clarity comes from: not guessing what people want, but hearing it in their own words.

Once your audience becomes crystal clear, you can visualize your target customer by creating a simple buyer persona—a short description of a fictional but realistic example of your ideal audience. For instance:

“Freelancer Fiona is a 35-year-old designer who works remotely and relies on digital tools to stay organized. She values brands that save her time, simplify her workflow, and speak to her in a straightforward, professional tone.”

When you define and understand your audience, your branding shifts from being about what you want to say to what they need to hear.

Pro tip: As part of this process, think also about how your customer interacts with your brand from start to finish. Building a customer journey map can help you better understand who they are, what they need, and how your brand can meet them every step of the way.

3. Build Your Brand Story

Your brand story shows how your mission meets your audience’s needs, connecting why you exist with who you’re here to serve, and how you solve their problems or make their lives better.

A strong brand story is more than a list of milestones or a marketing pitch. It’s an emotional thread that helps people feel what your brand stands for and why it matters.

What I’ve found again and again—both when building my own brand and when working with startups—is that this step becomes far more natural when you’ve really done the work in the previous two. When you’re clear on why you exist and who you serve, the story almost starts telling itself. It stops feeling like something you have to “craft” and instead becomes the way you genuinely talk about your business, because you’re rooted in purpose rather than a slogan.

To shape your story, focus on these elements:

  • Origin: How did your brand begin? What inspired you to start?
  • Purpose: What problem or need sparked your idea?
  • Transformation: How do you make your customers’ lives better or easier?

Here’s a simple example:

“After a decade in big-agency PR, a communications strategist saw how smaller companies struggled to get noticed without huge budgets. She started her own boutique agency to change that—giving startups, small businesses, and entrepreneurs the same storytelling power as global brands. Her mission: to make great PR personal, strategic, and accessible.”

A great brand story acts as a bridge between who you are and who you serve. It helps your audience see themselves in your journey, and that connection is what turns awareness into loyalty.

4. Develop Personality and Voice

Your brand’s personality is how it feels to your audience—friendly or formal, bold or reassuring, playful or sophisticated. It’s what makes your brand memorable and relatable, setting the tone for every piece of communication you create. Just like in personal branding, your brand’s voice should sound like you—consistent, distinct, and aligned with your values.

To define your personality, think of your brand as a person. How would they speak? What kind of energy would they bring to a conversation? Use these questions to guide you:

  • What three adjectives describe your brand’s character?
  • How do you want customers to feel when they interact with you?
  • What tone best fits your industry and your values?

Once you’ve defined your personality, translate it into a brand voice—the words, tone, and style that bring that personality to life. For instance, a real estate business with a confident, approachable personality might use conversational language and storytelling examples to simplify complex topics.

A consistent voice helps build trust, and by extension, your brand. Whether you’re writing a press release, social post, or email marketing, your audience should always recognize you. 

When I was creating social media content and marketing emails for my own brand, I made a point of keeping the tone playful and approachable—almost as if I were speaking to a close friend. This wasn’t random; we knew our target audience well, and that kind of voice felt authentic to them and helped build a genuine connection.

Example of an email newsletter with a playful brand voice

One of the most important ways to put your brand voice into action is through email marketing. Tools like SiteGround Email Marketing make it easy to stay consistent, no matter the audience or channel. The built-in AI writer can help you craft copy that fits your tone perfectly—whether you’re looking for something neutral, promotional, professional, or social-media specific. This ensures your content reflects your personality and strengthens your brand with every send.

5. Create Visual Identity

Your visual identity is what makes your brand instantly recognizable. It includes the colors, fonts, imagery, and other design elements that communicate who you are and what you stand for. But, importantly, it’s not just about looking good! It’s about creating a cohesive visual language that reflects your personality and brand values at a glance.

That’s right: a cohesive and consistent visual identity creates brand recognition across every touchpoint, from your website to social media to marketing materials. Thinking about your brand holistically like this ensures all elements work together to express your personality clearly and consistently. 

When your visual identity grows out of a brand you’ve taken the time to understand deeply, the design becomes more than decoration, and becomes shorthand for your values and story. In my own career, building both my brand and brands for early-stage startups, the visual process became far easier and much more authentic when we first got clear on who we were serving and why. Once that foundation was in place, the visuals weren’t guesses or random style choices, but instead became extensions of our story and purpose.

With that in mind, these are the branding elements you’ll want to focus on:

Logo: Your logo is the centerpiece of your brand, but what’s most important is designing it with your entire brand in mind. Before diving headfirst into logo creation, contemplate the full picture, including the other elements listed below. 

Also consider how and where your logo will be used—on your website, email headers, social media profiles, printed materials, merchandise, and even as a tiny favicon in a browser tab. Planning for all these applications ensures your logo works everywhere and aligns with your overall brand.

Color palette: Choose colors that reflect your brand’s mood and values. Many brands use a system of primary, secondary, and even tertiary colors: primary colors define your brand at a glance, secondary colors complement and support the primary palette across marketing materials and digital channels, and tertiary colors can be used sparingly for accents or special campaigns, adding depth without diluting your identity.

Example of branding color pallete with primary and secondary colors

Typography: Your fonts should align with your brand’s tone—for example, modern and clean for tech, classic and elegant for luxury, or bold and friendly for lifestyle brands. Many brands choose two main fonts: one for headlines to grab attention and convey personality, and another for body copy to ensure readability.

Imagery and graphics: Define your photography and illustration style. Are your visuals polished and professional, or candid and authentic? Also pay attention to color tones, lighting, and composition so that your imagery has a consistent mood and brand style.

Brand elements: Consider supporting design elements like icons, textures, or patterns that can reinforce your style.

If you’re unsure how to define these elements, tools like ChatGPT or other AI can be a helpful resource. By providing details you’ve already clarified—such as your mission, audience, and brand personality—ChatGPT can suggest ideas for color palettes, fonts, and other design elements. You can even use ChatGPT to create a website, helping you implement your brand consistently across your content.

6. Produce Brand Guidelines

Once you’ve settled on these elements, remember that the key to successful branding isn’t just creating a beautiful brand—it’s being consistent with it. When your visuals, voice, and messaging align across your web design, social media, packaging, and marketing materials, they reinforce your identity and make your brand more memorable.

Brand guidelines help make this happen. They act as a manual for your brand, allowing anyone—whether on your team or external partners—know exactly how to execute your brand, and equally important, how not to. They don’t just document the elements we’ve covered above, but they also provide concrete examples of correct and incorrect usage.

Example of SiteGround brand guidelines including logo dos and don'ts

During my years managing brand strategy for a large corporation, I learned that true brand building means letting guidelines become your watchwords. So much so that, many years later, I still remember our main pantone color code—PMS 208!—because it was ingrained in every project and interaction. That precision and consistency is what builds and maintains brand equity. 

A solid set of guidelines typically covers:

  • Color codes and typography
  • Logo usage rules, including correct and incorrect examples
  • Voice and tone guidelines

Even for small businesses, the lesson holds: treat your brand like it matters, and it will. Well-crafted guidelines make it possible to uphold that consistency, so your brand stays cohesive, professional, and memorable no matter who is communicating it.

This level of detail is oh so important. That is, to build a strong, recognizable brand (and even protect it legally), you need to be meticulous about maintaining consistency across every interaction.

7. Implement Branding 

Defining your brand is of course only the first step in brand building; the real impact comes from applying it. So now it’s time to use your newly created guidelines to really bring your brand to life. 

This is where consistency truly pays off. When I launched my own brand, I didn’t have a massive marketing budget, but every detail—from packaging and website to social media visuals and tone of voice—was carefully aligned. That consistency helped our brand stand out, getting noticed by major retailers and featured in high-profile national magazines and newspapers, and even landing coverage on the news. It proved that when your brand is cohesive and thoughtfully executed, it can generate recognition and credibility that no budget alone can buy.

Here are some ways to put your branding into action:

  • Packaging and physical materials: If you have tangible products, make sure packaging, labels, and even shipping materials reflect your brand.
  • Presentations and documents: Use consistent branding in slides, PDFs, and internal/external documents.
  • Team alignment: Make sure employees and contractors understand your brand guidelines and the value of following them. When your team knows why consistency matters, they’re better able to represent the brand accurately and maintain its impact across every interaction.
  • Advertising campaigns: Apply your brand strategy consistently in paid ads, both online and offline, so your brand messaging and visuals are instantly recognizable.
  • Create templates for social media marketing: Ensure your posts, graphics, and captions consistently reflect your colors, fonts, and tone of voice.
  • Implement branding in email marketing: Use consistent visuals, messaging, and layouts in all your campaigns so subscribers immediately recognize your brand.
  • Reflect your brand on your website: From colors and fonts to imagery and messaging, every website page should reinforce your brand identity.
Example of a website builder where you can choose the right fonts for your brand

8. Evolve With the Times

Even the strongest brands aren’t meant to stay frozen in time. As your business grows, your audience shifts, or the market evolves, your brand should adapt too—but always with intention. The goal isn’t to reinvent yourself every year, but to refine and refresh in ways that keep your brand relevant while preserving what makes it recognizable.

A few signs it might be time to evolve your brand:

  • Your business has grown or changed direction significantly
  • Your audience has shifted since you started
  • Your market or competitors have changed around you

From my experience working for a large, time-tested corporation in Silicon Valley, brand refreshes were sometimes necessary to stay current. We approached this by working closely with designers to identify the most valuable elements of the brand—the elements that audiences instantly recognized—and keeping those as a guiding thread in the refresh. The result was a brand that felt modern and upgraded, but was still just as recognizable as before.

This approach applies to any brand: evolution doesn’t mean starting from scratch. It means maintaining the essence of who you are—your mission, values, and overall feel—while updating the elements that help you stay current. Maybe your logo becomes simpler, your color palette more modern, or your messaging more attuned to your audience’s current mindset. But the throughline should always remain: your audience should feel that it’s still you, just a sharper, more confident version.

If you handle it thoughtfully, evolution strengthens brand equity and reinforces brand recognition, helping your brand feel both familiar and forward-thinking.

From Strategy to Reality: Branding Basics in Action

When all is said and done, a strong brand only works when it’s built thoughtfully and implemented consistently. Every decision—from messaging and visuals to customer interactions—should reflect the brand identity you’ve carefully defined. With that, you can project a brand that resonates with your audience and becomes a lasting, recognizable asset.

The SiteGround Website Builder makes it easy to bring your brand to life online. With customizable templates, built-in design tools, and full control over colors, typography, and layout, you can apply your visual identity seamlessly across every page. Whether you’re launching your first site or refreshing an existing one, it helps ensure your brand feels cohesive, polished, and uniquely yours from the moment visitors land on your homepage.

A promotional image for SiteGround's Easy-to-Use Website Builder featuring a mockup of a website with a living room photo. The text highlights creating a professional site without coding, offering customizable templates, AI-powered content generation, built-in SEO tools, access to over 6 million free high-quality images, an easy drag-and-drop editor, and mobile-friendly designs. Includes a "Get Started Now" button and the SiteGround logo.

Frequently Asked Questions

What are common branding mistakes to avoid?

The most common mistake is inconsistency, using different colors, tones, or messaging across platforms until people stop recognizing you. Others include skipping the mission-and-audience work before jumping straight to logos and colors, copying a competitor’s look instead of building your own identity, and refreshing your brand so often it never has a chance to build recognition.

Does branding work differently for a startup versus an established business?

The fundamentals, defining your mission, understanding your audience, building a visual identity, stay the same either way. Startups are usually building that identity from scratch with limited resources, while established businesses are more often refining or evolving a brand that already has recognition and equity worth protecting.

What’s the difference between a brand and a logo?

Your logo is one visual element, a symbol or mark that represents you. Your brand is everything people think and feel about your business: how you communicate, how you treat customers, and the overall impression you leave, of which your logo is just one part.

How long does it take to build a brand?

There’s no fixed timeline. Working through the mission, audience, story, and visual identity steps can take anywhere from a few weeks for a small business to several months for a larger company, and a brand keeps evolving well after that initial work is done.

Do I need a big budget to build a strong brand?

No. The steps in this guide, defining your mission, understanding your audience, creating a consistent visual identity, are about clarity and consistency, not spending. Some of the most recognizable brands started with limited resources and grew their recognition through consistent execution over time.

This article was originally published in October of 2025 and then updated in October of 2026.

Website Retention: What It Really Means (and Why It Matters)

abstract of website retention

Website retention rate measures how many visitors come back to your site after their first visit. It’s not time on page, it’s not bounce rate. It’s return visits, and it’s one of the most overlooked growth levers for any website.

Key takeaways

  • Website retention measures whether visitors come back—not how long they stay in one session.
  • Improving retention drives more conversions without increasing acquisition costs.
  • Retention impacts SEO, brand trust, and long-term business growth.
  • Measuring retention requires the right time frame and an understanding of returning visitors.
  • Better UX, performance, content, and engagement are the strongest levers for boosting retention.

Let’s put the power of website retention into perspective. If your retention rate is 10% and 8,000 people visit your site during the holidays, only 800 will come back. Raise that to 30%, and 2,400 people will return to explore more—without spending a cent more on ads or acquisition!

In this article, we’ll break down what website retention really means, why it matters for your business, and how to measure it effectively. You’ll also discover actionable strategies to improve retention. By the end, you’ll have a clear roadmap for turning casual visitors into repeat users and loyal customers who see ongoing value in your site.

What Is a Website Retention Rate?

Website retention rate measures how many visitors come back to your site after their first visit. Unlike engagement metrics that focus on a single session, it tells you whether your site delivers enough value to earn a return visit.

This metric depends on two key factors: the time frame you measure (weekly, monthly, etc.) and the formula you use to calculate it. We’ll walk through both in more detail below, along with practical ways to interpret and improve your results.

How Does Website Retention Compare to Other Metrics?

Website retention is often confused with metrics like bounce rate or session duration, but they measure different things. Bounce rate and session duration tell you what happens during a visit. Retention tells you whether people come back at all.

With so many look-alike digital marketing metrics—user retention, customer retention, session duration, and so on—it’s easy to get confused. So let’s quickly untangle the differences and definitions. 

Website Retention Rate

As we’ve established, this measures how effectively your site brings visitors back over time. It focuses on returning website visitors—people who come back after their initial visit—as a sign that your website delivers lasting value. 

Session Duration

Metrics like average session duration or engaged sessions show how long visitors stay on your site during a single visit. These reflect engagement quality, not long-term loyalty.

Bounce Rate

Bounce rate shows the percentage of visitors who leave your site after viewing only one page. A high bounce rate can signal that users aren’t finding what they expected—or that your page isn’t giving them a reason to explore further. While it’s not the same as retention, it can offer early clues about whether visitors are likely to return.

User Retention Rate

This comes from the world of digital products and apps. The user retention rate measures how many unique users remain active and engaged within a defined time period (such as daily, weekly, or monthly). It’s stricter and more time-based, emphasizing ongoing activity rather than simple return visits.

Customer Retention Rate

Customer retention rate looks at how many of your existing customers continue to buy or use your services over time. While website retention happens earlier in the marketing funnel—tracking visitors before they convert—the customer retention rate measures loyalty and sustained value after conversion.

The marketing funnel and website retention

Simply put:

  • Website retention rate = how many people return to your site over time
  • Session duration = how long visitors stay during a single visit
  • Bounce rate = how many visitors leave after viewing only one page
  • User retention rate = how often users remain active within a product or platform
  • Customer retention rate = how many existing customers continue buying or using your service

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Why Does Website Retention Matter?

Strong website retention means more repeat visitors without spending more on ads. It also signals to search engines that your site delivers value, which can improve rankings, and it builds the kind of trust that turns visitors into loyal customers. Let’s unpack the importance of website retention for your business.  

1. Business impact

It’s far cheaper to keep visitors coming back than to attract fresh traffic, and the same logic applies to customers. According to Harvard Business Review, acquiring a new customer can cost five to 25 times more than retaining an existing one. That’s because repeat visitors are more likely to convert, spend more over time, and become loyal customers that advocate for your brand. A site with good retention builds consistent, reliable traffic that drives higher sales and long-term growth.

2. SEO performance

Did you know that search engines reward user engagement? Indeed, when people return to your site, spend time exploring, and interact with your content, it signals to Google that your website delivers good value. High retention indirectly supports SEO. When visitors return, spend time on your site, and engage with your content, it sends positive behavioral signals, and many SEO experts believe these signals influence how Google evaluates and ranks pages.

3. Brand loyalty and trust

A site that people return to regularly becomes a trusted source—whether for information, inspiration, or solutions. Over time, this builds credibility, authority, and emotional connection—the kind of brand loyalty no ad campaign can buy.

How Do You Measure Website Retention?

You measure website retention by dividing returning visitors by total visitors over a set time period, then multiplying by 100. Before you calculate, you need to define your time frame and pull the right data from your analytics tool.

Unlike session duration or pageviews, retention focuses on return visits—giving you insight into the long-term value your site provides. Here’s how to do it step by step.

1. Define the Time Frame

Retention is always measured over a specific period—daily, weekly, monthly, or annually. Choosing the right time frame depends on how frequently your visitors typically return and what actions define meaningful engagement on your site.

Consider these factors when deciding on your website retention time frame:

Site type & content frequency:

  • News or blog sites: Weekly retention often makes sense because readers return for regular updates.
  • Ecommerce sites: Monthly retention may be more relevant, reflecting purchase cycles.
  • SaaS or subscription services: Daily or weekly retention can show ongoing usage of your product.

User behavior patterns:

Start with a reasonable initial time frame based on your site type. Then, review your analytics to see how often visitors actually return. If most return sooner or later than your chosen interval, adjust the time frame to better capture repeat visits. This ensures your retention metric reflects real user behavior without being too short (which can be noisy) or too long (which can hide trends).

Business goals:

If your goal is engagement with content, shorter intervals like weekly retention may highlight trends. If the goal is repeat purchases, monthly or quarterly retention may be more useful.

Note: In Google Analytics 4 (GA4), retention is calculated automatically over fixed windows—1 day, 7 days, and 30 days. You can’t modify these default time frames, but you can interpret them based on your site’s engagement patterns. For instance, if your visitors typically return weekly, the seven-day retention window will give the most relevant insights.

2. Gather the Data

Before calculating, you need to know how many visitors are returning and how many total visitors you had within your chosen time frame.

Most analytics tools, like Google Analytics 4, make this easy. In GA4, you can check:

  • Retention report: Overview of new versus returning users.
  • Cohort Analysis: Track how specific groups of visitors (such as those who first visited in January) behave in later weeks or months.
Example of Google Search Console cohort data

Image source: Google Analytics

Note that cohort analysis gives you deeper insight than the overall website retention rate. It can show:

  • Whether visitors return more often after content updates or site changes.
  • Which marketing channels bring back the most repeat visitors.
  • Which website pages or entry points generate the most long-term engagement.

Tip: You won’t see a metric called “website retention” in GA4. Instead, look for related metrics such as Returning Users, User Retention, or Cohort Retention. These represent the same concept—how many of your visitors come back after their first visit—and can be found in the Retention or Cohort Analysis reports.

After you’ve explored these reports and spotted your returning visitor numbers, it’s time to pull the data you’ll need for your calculation. Export or note these figures—you’ll use them in your retention formula next.

3. Apply the Retention Formula

Now that you have your data, calculate your website retention rate using this formula:

Retention Rate = (Returning Visitors ÷ Total Visitors) × 100

Make sure the numbers match your chosen period. For example, if you’re measuring monthly retention:

  • 1,000 people visited your site in January.
  • 250 of them returned at least once in February.
  • Monthly retention rate = 250 ÷ 1,000 × 100 = 25%

This calculation gives you a clear, consistent measure of how well your site turns first-time visitors into repeat ones. We’ll get into industry benchmarks below to help you understand how your own numbers compare.

4. Consider Measurement Limitations

Even if you’ve implemented everything correctly, it’s worth noting that analytics data isn’t always 100% complete. Privacy settings, cookie consent banners, and ad blockers can prevent some visitors from being tracked. This means you might successfully bring users back to your site—but not see all of those return visits reflected in your analytics.

That’s normal and expected. The key is to keep implementing retention strategies consistently, knowing that your actual returning audience may be slightly larger than what the data shows.

If you want to improve the accuracy of your measurement:

  • Encourage users to create an account or sign up so returning visits can be tied to logins rather than cookies.
  • Consider using first-party data (like newsletter subscriptions or memberships) to supplement analytics reports.
  • Some websites, including many media outlets, require users to accept cookies to access content. While this can improve data accuracy, it often feels intrusive and can harm the overall user experience, so it’s worth considering carefully before implementing.

While not the same as retention, metrics like average session duration, pages per session, and bounce rate can provide important context:

  • A long session with multiple pages indicates engaging content, which can support retention.
  • A high bounce rate or short sessions may signal that your site isn’t giving visitors a reason to return.

Together, these metrics paint a more complete picture of both immediate engagement and long-term loyalty. They can act as hints for how to improve your site and up retention.

How Do You Improve Website Retention?

The biggest drivers of return visits are a fast, easy-to-use site, fresh content worth coming back for, and consistent engagement through email or loyalty incentives. Most sites can improve retention significantly by focusing on just these three areas:

1. Optimize the User Experience

Seamless, intuitive web design is the foundation of retention. Visitors stay on sites with easy website navigation and that are enjoyable to use. Here are some key tactics to optimize user experience and increase website retention:

  • Clear navigation and menus: Make it easy for visitors to find what they need. Well-labeled categories, menus, and interlinks help users explore more pages without frustration.
  • Visual hierarchy and clarity: Highlight important content and calls to action so users can quickly understand the site’s purpose.
  • Engaging media: Incorporate videos, images, and interactive elements thoughtfully—but avoid slowing the site down.
  • Logical user paths: Guide visitors naturally through your website structure with a clear flow from landing pages to deeper content, encouraging return visits for more exploration.
  • Accessibility: Ensure your site works for all users, including those with disabilities. Screen reader compatibility, readable fonts, and color contrast are accessible web design techniques that can really make a difference.
Low contrast color detection warning during website building

Not sure how to do this in practice? The SiteGround Website Builder makes it easy, with clean designs, easy-to-add buttons, and alerts, like the one shown above, that let you know when your color choices aren’t optimal. 

2. Enhance Site Performance

Have you ever landed on a website that takes forever to load? Of course you have. It’s frustrating, and quickly makes you want to leave and not look back. The content could have been fantastic, but if the site is slow or unreliable, it won’t be retaining anyone. 

That’s why website performance is so very critical—and it’s often an overlooked driver of retention. Here’s what’ll you want to pay attention to in order to improve website performance and increase retention:

  • Page load speed: We already know this: visitors expect pages to load quickly. Slow sites frustrate users and increase the likelihood of them leaving—and never coming back.
  • Mobile optimization: With more users browsing on handheld devices, mobile web design ensures a smooth experience for everyone.
Mobile optimization showing desktop and phone version of website
  • Reliability and uptime: Unexpected downtime erodes trust and discourages repeat visits. Reliable website hosting and monitoring are key to making sure your site is always up and running.
  • Technical optimization: Efficient code, caching, and content delivery networks (CDNs) help keep performance high even as traffic grows.

3. Create Fresh Content Worth Coming Back For

If you’ve been to a site before and consumed all it has to offer, then why would you go back? Probably because you expect to see something new! Indeed, visitors return to websites that consistently provide good value. And that’s why content is the heart of retention. Here’s how you can use your content to boost your website retention:

  • Evergreen and updated content: Ensure your core pages remain relevant and accurate, while adding new material to keep visitors engaged.
  • Personalized recommendations: Suggest related articles, products, or resources based on visitor behavior.
  • Quality over quantity: Focus on content that solves problems, educates, or entertains.
  • Dynamic content: Use blogs, videos, or fresh content to give users a reason to check back regularly. For example, we at SiteGround have an Academy where we regularly post new expert articles, educational videos, free ebooks, and more. 
Website page with fresh content that contributes to website retention

If the idea of constantly coming up with fresh content feels intimidating, there’s an easier way. With the SiteGround Website Builder, you can use the built-in AI Writer to quickly generate content on the go—no more stale pages or writer’s block. It also automatically optimizes your site for mobile and delivers the high performance SiteGround is known for. That means you can tackle several retention strategies at once, without the extra effort.

4. Encourage Engagement and Connection

We’ve established that you need to give visitors a reason to return, but creating fresh content isn’t enough: you also need engagement. Email marketing and loyalty programs are powerful tools to engage, connect, and get those visitors come back to your site for more. Here are a handful of ways to engage with your visitors so that you can increase your website retention:

  • Email newsletters and updates: Regularly share fresh content, updates, or promotions with your subscribers. A well-crafted email reminds them why your site is valuable and encourages them to come back.
  • Content teasers and personalized recommendations: Use email to highlight new articles, resources, or products tailored to the user’s interests, enticing them to revisit your site.
  • Loyalty and incentive programs: Reward repeat visits or interactions with points, discounts, exclusive content, or early access offers. Incentives can motivate users to re-engage and even convert.
  • Smart reminders: Send prompts to inactive users, gently reminding them of what they’re missing—whether it’s a trending article, a limited-time offer, or new tools on your site.
A re-engagement email that encourages website retention with new articles to read

5. Analyze and Iterate

Website retention is always evolving. It can fluctuate week to week or month to month, and there’s always room to improve. That’s why ongoing measurement of digital marketing metrics is essential. Here’s what to keep in mind when it comes to analyzing your metrics to improve website retention:

  • Monitor analytics: Track returning visitors, page performance, session duration, and engagement patterns.
  • Identify trends and gaps: See which content, pages, or features drive retention and which don’t.
  • Test changes: Small UX, performance, or content adjustments can have a measurable impact on return rates.
  • Combine quantitative and qualitative data: Use analytics alongside feedback to understand why users come back—or why they don’t.

What Are the Industry Benchmarks for Website Retention?

Retention rates vary widely by industry, so it’s important to compare yourself to relevant benchmarks rather than a universal number. IT and software sites tend to retain the most visitors, while hospitality and travel tend to retain the fewest. The following benchmarks provide a useful reference.

Industry30-Day Retention Rate60-Day Retention Rate90-Day Retention Rate
Media & Professional Services~30%~25%~20%
Automotive & Transportation~25%~20%~15%
Insurance~35%~30%~25%
IT & Software~40%~35%~30%
Retail~20%~15%~10%
Hospitality, Travel, Restaurants~15%~10%~5%

Note: These figures are approximate averages based on available data and may vary depending on specific business models and user engagement strategies.

What to Know About These Industry Insights

Context is everything when interpreting these industry benchmarks. Understanding why these rates look the way they do will help you apply them more effectively to your own website strategy.

  • Media & Professional Services: These industries often have higher retention rates due to compelling content and specialized services that encourage users to return regularly.
  • Automotive & Transportation: Retention is influenced by factors like service reliability and customer satisfaction, leading to moderate return rates.
  • Insurance: Users may revisit insurance websites for policy renewals or to explore additional services, contributing to higher retention.
  • IT & Software: Continuous updates, support, and product enhancements can drive users to return, resulting in higher retention rates.
  • Retail: Frequent promotions, new product launches, and personalized recommendations can help improve retention.
  • Hospitality, Travel, Restaurants: Seasonal demand and varying customer needs can lead to lower retention rates in these sectors.

Website Retention: Build a Site Worth Returning To

Every return visit tells a story: a user found value, felt engaged, and decided to come back. When you focus on retention metrics and making deliberate improvements to content, design, and engagement, you give more visitors a reason to write the next chapter.

Building a website that encourages repeat visits doesn’t have to be complicated. The SiteGround Website Builder offers an intuitive, fast, and reliable platform to design your site, launch content quickly, and ensure a smooth experience for your visitors. With features like responsive design, customizable templates, and built-in SEO tools, you can focus on creating content and engagement strategies that drive retention—while leaving the technical work to a platform you can trust.

A promotional image for SiteGround's Easy-to-Use Website Builder featuring a mockup of a website with a living room photo. The text highlights creating a professional site without coding, offering customizable templates, AI-powered content generation, built-in SEO tools, access to over 6 million free high-quality images, an easy drag-and-drop editor, and mobile-friendly designs. Includes a "Get Started Now" button and the SiteGround logo.

Website Retention FAQs

What is retention in a website?

This is a perfect fit. It’s essentially the article’s core question and would capture top-of-funnel searchers landing on the article. Worth including, pulling directly from the article’s opening definition.

What is the difference between retention rate and bounce rate?

Bounce rate measures the percentage of visitors who leave your site after viewing only one page—it’s a single-session metric. Retention rate, on the other hand, measures how many visitors come back to your site over time. Bounce rate can hint at whether users are likely to return, but retention rate is what actually confirms it.

How do I measure website retention in Google Analytics?

In GA4, navigate to the Retention report under Life cycle to see an overview of new versus returning users, or use Cohort Analysis to track how specific groups behave over time. Note that GA4 measures retention over fixed windows of 1, 7, and 30 days—you can’t customize these intervals, but they cover most common use cases.

What is a good website retention rate?

It depends on your industry. As a general reference: IT and software sites average around 40% at 30 days, insurance around 35%, media and professional services around 30%, retail around 20%, and hospitality and travel around 15%. Rather than chasing a universal benchmark, focus on improving your own rate consistently over time.

How do I get visitors to return to my website?

The biggest drivers are fresh content that gives people a reason to come back, a fast and easy-to-use site experience, and active engagement through email newsletters or loyalty incentives. Even small improvements—like a faster load time or a well-timed re-engagement email—can make a meaningful difference in return visit rates.

This article was originally published in October 2025 and then updated in May 2026

21 Black Friday Marketing Ideas for Small Businesses in 2025

Black Friday ideas

This article was originally published in September 2024, and then updated in October 2025.

To make the most out of this shopping season, your Black Friday planning should begin as soon as possible. There are all sorts of things you need to do to prepare for Black Friday—from your marketing, content, email, and sales strategy, to logistics, preparing your ecommerce website for traffic, among heaps of other tasks.

What lies at the core of your Black Friday success, though, is driving as many sales as possible to your website. We’ve got you covered on this most important part with 21 Black Friday ideas that will boost your sales.

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Why Smart Black Friday Marketing Matters for Small Businesses

For small businesses, Black Friday isn’t just another sales event; it’s a rare opportunity to compete with big-name brands, attract new customers, and significantly increase end-of-year revenue. But with so many businesses elbowing for attention, simply slashing prices isn’t going to cut it.

That’s where smart Black Friday marketing strategies come in. The right ideas help you maximize your reach and turn limited-time shoppers into long-term, VIP customers. By planning early and promoting strategically, you’ll not only increase traffic to your website, but you’ll drive more meaningful conversions and build stronger brand awareness that lasts beyond Black Friday.

21 Creative Black Friday marketing ideas for your business

If you’re still asking yourself, “but how do I attract customers on Black Friday?” Worry no more: let’s dive into those 21 proven techniques for drawing more clients to your website.

1. Sneak Peeks

One of the most powerful Black Friday promotion ideas is providing a sneak peek of what you’ll be offering during the Black Friday sale. Create a collection of your top products and services and explain how they will benefit your customers.

The beauty of sneak peeks is that they help spark interest and build excitement among your followers. That’s why it’s important to make sure that you advertise your Black Friday sneak peek well in advance and through appropriate channels.

For example, when it comes to the best time to send Black Friday emails, you can reach out to your audience once your Black Friday teaser is ready (ideally at the end of October or beginning of November), and once again when the sale is live on your website. What’s more, use various channels to communicate the sneak peek, such as email campaigns, social media platforms, website pop-ups, and PPC ads. It makes for great content fuel across all your channels.

2. Early-Bird Sales

Early-bird sales are also among the must-have Black Friday marketing ideas. Consider offering this type of sale ahead of Black Friday to your loyal and VIP customers. These are people who already know your brand, they’ve purchased your products and services, and are more likely to engage with your business. Offering exclusive discounts will also inspire them to take action.

You can also make your promotional email exclusive to just email subscribers by sending them targeted early-bird sale email campaigns. Tailor your content in a way that emphasizes the fact that you’re giving them early access to your deals. Use phrases like “exclusively for you,” “before everyone else,” or “early access” to make them feel like they’re insiders on your special Black Friday deals.

To make the offer sound even more exclusive, you can evoke a sense of urgency with words like “limited availability,” “limited-time offer,” or “don’t miss out.”

Having an early-bird access sale will help you not only make customers feel valued and appreciated, but also increase sales before Black Friday deals actually begin. At the end of the day, you’ll increase both your brand recognition and your margins.

3. Bundle Deals

Bundled deals have proven to be some of the most successful and clever Black Friday marketing campaign ideas. For the Black Friday holiday shopping season, consider bundling products or services (that are usually purchased together) and offering a special bundle price. This price should be lower than if these products or services were purchased separately.

You can go even further and curate different levels of bundled Black Friday deals with different prices, depending on the products or services that are included. For example, a basic set of facial care products will be less expensive than more advanced care products.

With bundled deals, your customers will appreciate that they’re getting more value from your Black Friday deal, and you will benefit from an increased average order value.

4. Gift Cards

Another Black Friday advertising idea includes offering gift cards, which is ideal for the upcoming holiday shopping season as well. There are two main ways to incorporate gift cards into your Black Friday marketing strategies. 

First, you can offer them upon purchase. When a customer buys something specific or above a certain value, they get a gift card for their future purchase (maybe even offer a special follow-up Cyber Monday deal). This way, you ensure the customer will return to make another purchase. What’s more, they often end up spending more than the actual value of the gift card, which further increases your revenue.

The second Black Friday marketing strategy involves offering a discounted rate on your gift card value. If the card’s value was initially $100, you can offer it at a reduced price for just $80. Your customers will be incentivized to make a purchase because it’s not only a deal for them, but allows them to give an even bigger gift.

Pro tip: You can have a Black Friday gift card giveaway on your social media channels ahead of your sale, so that when the big day comes, customers will be more likely to redeem their gift cards.

5. New Product Launch

Launching a new product is one of the most profitable Black Friday ideas for ecommerce businesses. This will set your brand apart from all general discounts and sales. 

If you announce a new product for Black Friday, you’ll not only stand out among the competition, but you’ll also increase your sales. Your customers will feel a sense of exclusivity and uniqueness when they see a brand-new product. In fact, you may even wish to make it a limited-time product to add an extra sense of urgency.

To unveil your new product, you can publish a dedicated Black Friday post on your social media channels. You can even build up your followers’ curiosity by sending a product launch email with a countdown timer ahead of Black Friday. Or you can add the product a few days before Black Friday in order to increase your sales.

Keep in mind that consumers are always on the lookout for something new and exclusive, so Black Friday can be the perfect timing to provide them with your newest product.

Sign up for free Black Friday email marketing course from SiteGround

6. Gift Guides

Creating a gift guide is one of the best Black Friday marketing ideas, as well as one of the most practical and useful ones for your customers. It’s a curated collection of products or services that suit different groups or events. This is yet another chance to showcase your products and make them appeal to new and existing customers alike.

Assemble a list with appropriate gifts, depending on different target groups, such as the type of gift recipient (e.g. teens, women, babies, etc.), or the occasion (e.g. holiday season, birthday, wedding anniversary, etc.). 

Research who your target audiences are shopping for, and then provide them with a relevant Black Friday gift guide. They will be keen to take advantage of it because a gift guide will save them time, effort and stress when choosing the perfect item for their loved ones.

Your gift guide can take many forms. For example, it can be a downloadable asset on some of your web pages, an email newsletter well ahead of Black Friday, or even a blog post.

7. Partner with Influencers

If you want to make it into Black Friday headlines, you may want to consider partnering with an influencer as part of your Black Friday marketing strategy.

Your first move should be to research and select the right influencers for your brand. Start by making sure their audience aligns with your own target group. Next, it’s important that their own personal branding and communication style corresponds with your own brand. Last but not least, consider their audience size.

Once you identify the right influencer(s), you have to approach them. You can even give them some guidelines on the promotional campaign that you imagine. Another thing to consider is giving an exclusive discount code for their followers so that they feel even more special. Keep in mind that many influencers will want to be paid.

Remember to let them be creative. They will come up with some unique Black Friday ads, videos, reels, etc, that they know will resonate with their audience and that will elevate your brand. They may even create a Black Friday interactive post for your customers to engage with on their social media platform of choice (usually TikTok or Instagram).

8. Giveaways

Giveaways won’t necessarily boost Black Friday sales. But what they will surely do is strengthen your brand awareness. 

To leverage this, you need to make the giveaway appealing for your followers to participate in. It should have very precise rules for participation in order to avoid complaints from unhappy customers. Not only should the rules be clear, but they should also be easy to follow, so that more people are motivated to take part.

For example, you can get inspiration from some of these ideas: “tag 2 friends and follow us,” “use the hashtag to repost,” “follow us and leave a comment which prize you want to win,” etc. You can include your rules on the image, too.

Last but not least, offer tempting Black Friday prizes. You can have three prizes, where the first one is the biggest. Or you can have one big prize and many (e.g., around 10) smaller prizes. Make sure that you brand all the prizes to raise brand awareness.

9. Flash Sales

Flash sales, also known as daily or hourly deals, are among popular Black Friday sale ideas for small businesses. 

This type of Black Friday campaign can bring many benefits because they keep your customers excited and expecting more sales every hour or day. Flash sales also encourage your customers to come back to your website in order to check the next deal. These sales also allow you to sell different categories of products from your inventory. 

An important aspect to keep in mind is to incorporate your flash sales into your Black Friday social media campaigns. Timely posts, alerts, and reminders on social media can work miracles in terms of web traffic and sales conversions.

If you have an international audience, flash sales can be particularly beneficial because they allow you to target different parts of the world with different time zones.

10. Partner With a Charity Organization

Partner with a non-profit organization whose cause aligns with your and/or your brand’s values and resonates with your target audience. This might not sound like one of the common Black Friday marketing ideas, yet it can be beneficial both for your business and your community.

For every purchase made on Black Friday, donate a small percentage to the cause. Inform your audience about the organization you’re supporting across all your communication channels. You can also share stories, videos, or information related to the cause. These can appeal to your audience and make a big difference when it comes to their buying decisions.

11. Gamification

If you’re looking for outside-the-box Black Friday promotion ideas, you can gamify your offer. Gamification can increase your audience’s engagement and boost your website’s traffic. Give your followers a chance to win discounts, prizes, or coupons.

You can incorporate a pop-up game on your website, such as a virtual spin wheel. To do that, use an external application or hire a web developer to code it on your website.

Gamifying your Black Friday sale will not only create fun for your audience, but also provide them with a positive experience with your brand.

Other proven Black Friday ad examples include leveraging the power of social media challenges.

Encourage your followers to participate in a challenge on your social media channels and incentivize them with a gift or discount code. Ask them to create a wishlist with your products, share a Black Friday (carousel) post you’ve created, or post a photo or video of them using your product(s).

You can even think of some fun promo code ideas to include in your social media posts to grab the attention of your audience. Incorporate them into your image or buttons, etc.

12. Social Media Challenges

Other proven Black Friday ad examples include leveraging the power of social media challenges.

Encourage your followers to participate in a challenge on your social media channels and incentivize them with a gift or discount code. Ask them to create a wishlist with your products, share a Black Friday (carousel) post you’ve created, or post a photo or video of them using your product(s).

You can even think of some fun promo code ideas to include in your social media posts to grab the attention of your audience. Incorporate them into your image or buttons, etc.

13. Countdown Timers

Incorporating a countdown timer on your website or main sales webpage is also among the most popular Black Friday banner ideas. Countdown timers create a sense of urgency among your website visitors. This sense of limited-time availability will entice shoppers that are still doubting whether to make a purchase or not.

You can set the countdown timer to reflect how much time is left until your sale starts or ends. In the first case, your sale will remain top of mind for your customers, and in the second case, it will encourage them to buy as quickly as possible.

To incorporate a countdown timer, you can leverage a third-party tool to generate the timer on your website, or hire a developer to insert the necessary code on your site.

Pro tip: To get even more creative with your countdown clock, you can make a countdown video with the products that will be on sale – but do it a week or so in advance. You can also post your deal of the day on social media channels to make customers visit your website on a daily basis.

14. Referral Rewards

Take advantage of referral discounts on Black Friday to get more customers, and even use it as an opportunity to (re)start an ongoing referral program.

Provide loyal and existing customers with discount codes, extra sales, redeemable points, or other incentives that entice them to share your brand with other potential customers. This way, you will strengthen your brand, drive more sales, and increase your customer base—something especially important to keep in mind when it comes to your email customer journey.

At the end of the day, word of mouth is one of the most powerful and effective ways to attract new customers during Black Friday.

15. Upsell and Cross-Sell Promotions

With upsells, encourage customers to buy a more premium product or service than they had planned to purchase initially. For example, encourage them to buy your premium subscription plan by showing them the benefits—even if they originally only planned to purchase your basic plan.

Cross-selling, on the other hand, involves encouraging customers to buy another item or service that is complementary to what they have already purchased. For example, recommend a related product, such as a scarf matching a hat that they’ve bought.

Some good Black Friday ideas for upselling and cross-selling are to provide free or discounted upgrades for upselling purposes, and a special bundle deal for cross-selling ones.

16. Exclusive Email Deals

When it comes to email marketing, exclusive email deals are among the Black Friday ideas that will drive more sales to your website. Make the most out of your email list, because your email subscribers are the ones that are already interested in your brand.

Send them exclusive deals in an email blast well ahead of Black Friday. In this dedicated email campaign, you can include special discounts or early access to limited edition products or services that will only be available to the rest of your audience later on. You can also give them access to limited-edition products, among other Black Friday email examples.

In this way, you will show your appreciation for your customers’ loyalty and strengthen your brand recognition even further.

17. Virtual Shopping Events

One of the most creative Black Friday campaigns is hosting virtual shopping events. These events can bring the in-person shopping experience to your online store.  In doing this, you can showcase your products, hold a Q&A session, and offer attendees special discounts. It’s also a great way to acquire new leads.

You can also stream your online shopping event via social media platform, where more people can gain insights about your products.

To take this idea to the next level, you can even use augmented reality (AR) for the online event. With the help of AR, customers can visualize how different products will look in their natural environment (such as trying on outfits, or placing furniture in their home) by using their digital devices.

18. Conditional Discounts

Conditional discounts can include anything from “buy 1, get 1 free,” free shipping when you purchase a product above a certain price value, “[X]% off on orders above $[Y],” among other offers.

The conditional discounts can include products or services from different categories in order to encourage people to buy more items. By doing this, you also allow them to create their own “special deal” that suits their needs, and therefore increase the chances of them buying more products or services.

Make sure to spread the word about your special and exclusive discounts. You can communicate the conditional discounts to your customers via all your channels – website sales page, email campaigns, social media platforms, or even create a traditional Black Friday flier with a catchy design.

19. Checkout Coupons

Once your potential customers end up on your checkout page, you certainly don’t want them abandoning their shopping cart. With that in mind, we have another Black Friday idea that minimizes this risk.

Provide your potential customers with a special (or even surprising) checkout discount to stimulate that final click and close the purchase. You can even decide to have that checkout discount appear only if the orders are above a certain value or contain particular products from your inventory.

On another note, you can offer customers a discount code that’s visible at checkout, and which they can redeem with their next order. In doing so, you increase your chances of returning customers, and drive even more sales.

20. Free Shipping

Shipping cost is another reason why you might end up having many abandoned shopping carts. As a result,  offering free shipping on Black Friday could be another intriguing way to incentivize visitors to eventually make a purchase.

That said, offering free shipping on every purchase can be financially overwhelming for your business. Therefore, you can choose to only include free shipping under certain conditions, such as only making it applicable on orders above a specific price.

This will be a win-win for your business—you’ll avoid abandoned shopping carts and boost your margins at the same time.

21. Free Gift(s) with Purchases

Attract more customers by giving them free gifts with every purchase.

To avoid a situation where free gifts hurt overall profit margins, offer small gifts whose overall value is around $2. Alternatively, provide a gift for purchases that are above a certain order value.

Make sure to provide good visibility for this special offer by including a banner on your home page, promoting it on social media, and/or spreading the word about the freebie via email.

Wrapping Up: Make Your Black Friday Marketing Count in 2025

Black Friday can be your most successful season in terms of sales, yet it’s definitely the most competitive time of the year. That’s why creative Black Friday ideas play a vital role in your marketing strategy.

With all these aces in your sleeve, you’ll be able to drive more sales to your website and create buzz around your brand this shopping season.

What are some Black Friday marketing ideas that we haven’t yet thought about, but you have already successfully incorporated? Share in the comments below.

This article was originally published in September 2024, and then updated in July 2025.

BFCM 2025 Ultimate Guide: What You Should Know and How to Prepare

bfcm 2024

This article was originally published in September 2024, and was updated in October 2025

Black Friday and Cyber Monday, the year’s biggest shopping events, are fast approaching. With shoppers eager to spend and an abundance of mega sales in both physical and online stores, you don’t want to miss the opportunity to connect with customers and boost your business.

In this article, we’ll cover all the essential information you need to know to prepare for the busy shopping days. We’ll explain the differences between Black Friday and Cyber Monday – including when they start and how long they last. Additionally, we’ll provide tips on how to get ready for them effectively and stress-free.

BFCM Meaning: Introduction to BFCM 2025

So, what is BFCM? BFCM stands for Black Friday and Cyber Monday, the two most popular shopping events of the year. BFCM is highly anticipated by customers because of the major discounts, sales, and special promotions in both physical and online stores. For businesses, BFCM offers a great opportunity to boost sales, get new customers, and clear inventory.

To maximize sales, though, you need to prepare well in advance. Most businesses typically offer attractive deals and savings for both new and loyal customers, so the competition is quite extreme.

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Black Friday vs. Cyber Monday: Understanding the Differences

Even though Black Friday and Cyber Monday are often referred to collectively, given their major discounts, they are two separate events with distinct differences. Each has a different focus, so let’s take a closer look at them individually.

Black Friday Overview

Historically, Black Friday originated in the United States in the 60s. Initially, it was focused on brick-and-mortar stores, and buyers would line up early in the morning to get their desired purchase and deal.

Today, Black Friday officially marks the start of the holiday shopping season, with alluring offers on products varying from electronics to cosmetics and clothing. It takes place on Friday, the day after Thanksgiving. In 2025, Black Friday falls on November 28.

Cyber Monday Overview

Cyber Monday was created much later, in 2005, by the US National Retail Federation as a counterpoint to the Black Friday in-store discounts. The idea was to entice people to shop online from the convenience of their homes, avoiding the Black Friday shopping crowds and chaos. That’s why Cyber Monday offers are exclusively online.

Traditionally, Cyber Monday takes place the Monday after Thanksgiving, which in 2025, is December 1. On Cyber Monday, the discounted products are mainly electronics, software, tech gadgets, and digital products, but in recent years, the offerings have extended to fashion and other goods as well.

BFCM Weekend: How Are the Two Events Connected?

In recent years, as the popularity of both events has grown, they have evolved into an extended four-day shopping event known as BFCM weekend. Some businesses even stretch their discounts to last an entire week. In most cases, however, sales and special offers begin on Black Friday, continue through the weekend, and culminate with Cyber Monday.

As online shopping continues to rise, the lines between Black Friday and Cyber Monday are blurring more and more. Many businesses now offer online deals during Black Friday, and some even announce their promotions well in advance of the actual date. This trend is beneficial not only for traditional retailers but also for online business owners.

How to Prepare for Black Friday and Cyber Monday

Given the expected intense competition, eager customers, heavy Black Friday web traffic, and increased workload, preparing for BFCM 2025 is a must for businesses of all sizes and types. Whether you manage a physical store, an e-commerce business, or just a website featuring products or services, follow the essential steps and tips we’ve described below to ensure peace of mind in this busy period.

1. Plan Your Goals and Steps in Advance

Before anything else, take time to clearly define what you want to achieve with your BFCM strategy and understand who your target audience would be. This will make it much easier to determine the focus of your BFCM sale. List what your top goals are, for example:

  • Maximizing sales on specific products, new collections, or products with limited quantities
  • Promoting digital products or services (online courses, consultations, etc.)
  • Providing special offers on subscription-based services
  • Attracting and acquiring new customers
  • Enhancing customer loyalty
  • Boosting brand awareness or increasing website traffic
  • Building your email subscription list 
  • Clearing out discontinued items or excess inventory 

Note that you might have several goals and that’s perfectly fine.

🔥 Craft an irresistible email campaign this Black Friday by drawing inspiration from our carefully selected Black Friday email examples, ensuring your message captures attention and gets read.

2. Define Your Offers and Sales for BFCM 2025

Once you’ve set your goals, it’s time to come up with Black Friday ideas, and determine what specific products, offers, or deals you’ll provide. When making these decisions, keep your goals in mind, consider your current capabilities, and profit margins.

For physical product sellers, this involves inventory planning, while for service providers and creators of digital products, it means considering your capacity to deliver your digital goods. Thoroughly consider whether you will offer discounts on specific products or services only – probably using them as doorbusters – or instead have all-inclusive promotions.

3. Prepare Your Resources and Stock Up on Inventory

Next, ensure you are well-prepared to meet the expected surge in demand and orders during the BFCM weekend. For physical-product merchants, this requires inventory planning: review your sales and inventory reports, analyze them to predict how much stock you’ll need, and contact suppliers to confirm that you will have sufficient quantities of your discounted products to fulfill orders.

For creators of digital products and service-based businesses, the preparation process might involve creating additional content or digital products in advance, updating existing ones, creating bundled offers, ensuring your site can handle the traffic, etc.

4. Update Your Content, Descriptions, and Design

Once you’ve taken care of your inventory, take time to review your website content and design. Update any outdated information, including sales pages, product descriptions, menus, categories, and anything else that needs a refresh. Ensure your website content is compelling and valuable to your audience.

Before BFCM 2025, update product prices that will go on sale. Prepare descriptions, sales announcements, offers, homepage banners, and other promotional graphics that you will need for your website, social media, or newsletters. Have everything ready well before the BFCM weekend so you can make any necessary changes and be prepared to upload them on time. And if you need help coming up with descriptions, just lean on ChatGPT prompts to help you get the job done.

5. Optimize for AI-Driven Shopping Searches

Shoppers aren’t just heading to Google anymore—they’re turning to AI tools for business like ChatGPT to research and compare BFCM deals. OpenAI’s recent updates have made it easier for users to discover products directly in ChatGPT when they search for things like “best laptop deals for Black Friday” or “top website hosting offers for Cyber Monday.”

To increase your chances of showing up in these AI-generated shopping results:

  • Make your product listings clear and structured. Use clean HTML and include essential info like product names, descriptions, pricing, and images. Structured, crawlable content makes it easier for AI tools to understand what you’re offering.
  • Get listed in popular shopping data sources. ChatGPT’s shopping results are powered by third-party providers like Shopify, Instacart, and Klarna. If you sell through one of these platforms, make sure your listings are accurate and optimized.
  • Use descriptive, natural language. AI models work best with language that reflects how people search. Phrases like “affordable web hosting for small businesses” or “Black Friday deal on climbing ropes” can help match user intent.

When it comes to AI and SEO, AI is in fact becoming a key player in product discovery, especially during high-intent shopping seasons like BFCM. Make sure your deals are easy for humans and machines to find.

6. Check & Optimize Your Site Speed for the Black Friday Web Traffic

Another crucial step when preparing your website for BFCM is optimizing its speed and ensuring it can handle the expected high traffic so that this doesn’t cost you sales and annoyed website visitors.

  • Check current website speed: Ensure your website loads in less than 2 seconds, as sites that need more time to load are typically considered slow and risk driving visitors away. You can test your site speed with various online tools like GTmetrix, Pingdom, and if you’re on WordPress, you can use our Speed Optimizer plugin, which, besides speed testing, will also equip you with all the essential optimization tools seamlessly.
  • Make sure you’re hosted on a high-speed infrastructure: Having a reliable web host that provides you with a fast hosting infrastructure is extremely important for optimal performance. It directly influences critical factors such as server performance, the way traffic is managed and allocated (especially important when you expect huge traffic spikes during events like BFCM), network latency, caching implementation, CDN systems, and much more.
  • Assess if your website can handle the Black Friday web traffic: Bringing in increased Black Friday ecommerce sales is great, but prior to BFCM, it’s wise to first review your website’s daily resource usage, such as CPU seconds and program executions. Also, analyze your website traffic stats and try to find information for previous periods when you’ve had sales or special offers. In doing so, try to estimate if you’ll need more resources and possibly a larger hosting plan in order to prepare your website for the Black Friday traffic.
  • Optimize images: There are several simple yet effective ways to optimize your website images and improve their loading speed. First, only use images that are necessary – avoid cluttering your site with unnecessary ones. Reduce image size and ensure they aren’t larger than their display dimensions. Save them in the WebP format, which offers strong compression while maintaining high image quality. Additionally, you can implement lazy-loading, which delays image loading until they’re about to enter the user’s view.
  • Implement a content delivery network (CDN): If your website has visitors from different countries and continents, don’t miss using a CDN. It will store cached versions of your site’s content across multiple data centers worldwide, so when a new visitor comes, they will see the cached version from the closest location to them, ensuring optimal performance. As a SiteGround hosting customer, you can enjoy a standard CDN for free with every hosting plan, and for a limited-time only our Premium CDN at 50% OFF, which can significantly boost your website’s speed.
  • Use caching: This is another powerful method for improving your website’s loading time by storing copies of its content on the server temporarily. Some web hosting companies offer this service as a built-in solution. At SiteGround, for example, we have SuperCacher, which offers three different layers of caching: NGINX Direct Delivery (for static content), Dynamic Cache (for dynamic content), and Memcached (for object caching). When enabled on top of the static cache, Memcached and Dynamic cache can lead to a website speed boost of up to 5 times!

🔥 HOT TIP 🔥
Follow our speed improvement to-do list for a detailed guide on all the essential website speed improvements that you can make in preparation for BFCM – and how to actually implement them.

7. Enhance Website Security and Prevent Bad Bot Traffic

Ensuring website security is just as important as optimizing speed, especially in periods with expected high traffic. If your website gets infected with malware or goes under a DDOS attack, it could go offline, resulting in lost sales and even damaged client trust. Here are some quick and easy tricks that you can do in advance to guarantee your website’s safety during BFCM. 

  • Choose a secure web hosting service: Make sure you’re using a secure hosting provider with robust server infrastructure and solutions, such as DDOS protection, server monitoring systems, and backups. At SiteGround, we’re proud to provide clients with all of those essential features, including even more, such as an AI anti-bot system, Web Application Firewall, as well as the latest and most secure software versions, including the default PHP 8.2 and the latest MySQL 8.
  • Keep your software and plugins updated: To avoid making your website vulnerable to attacks, remember to always keep its software, plugins, and themes updated with the latest stable versions.
  • Add an SSL certificate: If you haven’t already, installing an SSL certificate is a total must, as it encrypts and secures sensitive website data such as IDs, passwords, credit card numbers. It also verifies your website’s identity and is needed if you want to meet the requirements of search engines that flag unsecured sites.
  • Use strong passwords and implement two-factor authentication (2FA): Keep in mind that both you and your users should create strong, complex passwords. Also, add an extra layer of security for your website admin accounts. With 2FA enabled, your login will require one additional step before anybody can access your website admin account, making it much more secure. If you’re on WordPress, don’t skip adding 2FA with just a click using our free Security Optimizer plugin.

8. Prepare Your Customer Support

Once you’ve addressed your website speed and security, it’s time to focus on your support service during Black Friday campaigns. Providing adequate support to your website visitors is quite important as customers nowadays expect quick responses to their inquiries, especially during heavy-traffic events like BFCM.

Regardless of whether your business has a dedicated support team, adding a visible, clear, and helpful FAQ section is crucial. It can significantly reduce the load on your support team and improve overall customer experience. Try to give a thorough response to all popular customer questions, including product details, shipping and delivery info, return policies, etc.

For those managing customer support, whether as a dedicated team or if you’re handling it yourself, make sure to increase availability for BFCM-related requests. Consider increasing your support hours or incorporating live chat or AI-driven bots to help you handle routine inquiries.

9. Plan Your Black Friday Marketing Efforts

To make the most out of your BFCM sale, set aside time to think and prepare a well-planned BFCM marketing strategy. The earlier you start building the anticipation, the better the results you can expect. For your marketing strategy, consider focusing on and using the channel that is traditionally most effective for your particular business.

Typically, email marketing is one of the best ways to promote your upcoming BFCM sales. To make your promotional emails more relevant and personalized, segment your email subscriber list for precise targeting. Consider sending teaser emails well in advance of BFCM, which will help you keep your brand top of mind. And don’t forget to pay attention to the best times for sending those Black Friday emails.

If you’re looking for a reliable and easy-to-use tool to manage your email campaigns, SiteGround’s Email Marketing solution offers seamless integration with your website, smart segmentation features, and user-friendly templates—helping you get your message out quickly and effectively.

Get started with SiteGround Email Marketing >>

Your presence on social media is also critical during BFCM, especially on the most popular and effective platforms like Instagram, Facebook, and TikTok. Start generating buzz around your special offers with countdowns, a sneak peek of your top sales, and think about partnering with influencers if you want to reach a specific or wider audience. Don’t miss also using social media ads to further promote your deals with clear, compelling, and urgent ad copy. 

Another powerful way to increase sales and drive traffic to your website during BFCM, is through leveraging blog content. If you have a blog, start writing informative and engaging articles that highlight your BFCM deals and the value of your products or services. 

For maximum impact, consider preparing a series of blog articles leading up to Black Friday with shopping tips, product information, and hacks that could attract potential buyers and build anticipation. Be sure to share each blog article via social media and email to reach a broader audience. To make your BFCM marketing efforts really work, write compelling content, use multiple channels so that you can reach a bigger audience, and take advantage of paid advertising once the sales begin.

Sign up for free Black Friday email marketing course from SiteGround

Get Ready for BFCM Now to Maximize Your Results

The most intense shopping days of the year are coming lightning fast, so start preparing today to make the most out of your sales during BFCM weekend. Set your goals and utilize the tactics that you think will be most effective for your business.

And when it comes to having a reliable, high-performing site that can handle those coming traffic spikes, look no further than SiteGround. With its reliable hosting and support, you can handle increased traffic and keep your site running smoothly. Here’s to a strong BFCM 2025!

Black Friday & Cyber Monday FAQ

Is Cyber Monday better than Black Friday?

When it comes to the number of sales and which of the two events performs better, this greatly depends on the industry, the type of business, and customer preferences. If you own a physical store, then Black Friday might bring you better results, as it’s associated with in-store shopping. On the other hand, if your business is solely online, then Cyber Monday might be more advantageous. We’d definitely recommend utilizing both events, given that the line distinguishing them has blurred more and more in recent years.

How long does BFCM last?

Traditionally, Black Friday starts in the US on the Friday (November 28) right after Thanksgiving, and lasts a full 24 hours. In recent years, though, most retailers have begun extending the shopping event throughout the weekend up until Cyber Monday, which falls on the following Monday. As for when Cyber Monday ends, most deals will end late Monday night (December 1), but some merchants will extend the deals until Tuesday and beyond.

How to increase sales on Black Friday?

To increase sales on Black Friday, start preparing early and announce your promotions in advance to build anticipation. Advertise them using multiple channels so that you reach a wider audience, and be sure to highlight their value, benefits, and limited quantity. Verify that your website is fast and secure enough to handle the traffic surge and volume of orders. And last but not least, create legitimately attractive discounts and bundles, rather than deceptive ones where prices are raised beforehand and then lowered on Black Friday to appear discounted.

This article was originally published in September 2024, and was updated in October 2025

What No One’s Told You About BFCM Trends in 2025

BFCM Trends Header image

Ready to rock BFCM 2025? This isn’t just any shopping spree—it’s the ultimate showdown where small businesses can shine just as bright as the big guys. From tapping into the latest BFCM trends like AI, chatbots, and full-funnel marketing to embracing the eco-friendly wave, there are a ton of ways to stand out. Buckle up, because we’re about to spill the secrets that’ll turn those casual browsers into your biggest fans.

What is BFCM?

BFCM stands for Black Friday and Cyber Monday—two of the biggest shopping events of the year. Around this time, the buzz is everywhere. But what does it really mean? Think of it as the Super Bowl of shopping: deals are hot, and wallets open wide.

So, what segment of the market do Black Friday and Cyber Monday target? Simply put—all of them. These events draw in various kinds of shoppers, from bargain hunters on the lookout for killer deals to tech lovers chasing the latest gadgets, and even folks looking to snag luxury items at a discount.
With BFCM growing bigger and better every year, reaching new places and seeing spending soar, it’s the perfect moment for small businesses to jump in and make their mark with smart marketing. Whether you’re running a charming boutique or an online shop, it’s time to embrace the potential of BFCM and turn those casual browsers into loyal customers.

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Black Friday Ecommerce Trends

With BFCM defined, let’s explore what’s happening in the world of Black Friday ecommerce trends. Did you know that a big chunk of BFCM sales are driven by Gen Z and Millennials?

These tech-savvy shoppers aren’t just browsing; they’re actively seeking out the best deals.

For small businesses, this is a golden opportunity to craft offerings that appeal directly to these influential demographics. With recent stats indicating a shift in consumer behavior, more young shoppers are choosing online purchases and placing a premium on convenience and value.

As these trends keep changing, it’s super important for businesses to keep up with the shifts in who’s shopping and how they’re doing it. Stay flexible, give them what they want, and you could see your sales really take off.

Longer Shopping Period

The first Black Friday trend is that it’s not just about Black Friday anymore—it’s a whole season of shopping excitement. Your BFCM strategy now stretches beyond a single day to include Thanksgiving, Cyber Monday, and even what’s being called the “Cyber Ten,” which refers to the ten-day shopping period that kicks off with Black Friday and extends through the week after Cyber Monday.

This longer shopping period means more opportunities for small businesses to engage with eager shoppers. To make the most of this extended timeframe, consider these strategies:

🚀 Launch early promotions to capture attention before the rush hits.
🔄 Offer extended deals to keep customers coming back throughout the entire period.
📅 Plan strategically to maximize sales and ensure your business stays top of mind during this shopping marathon.

These approaches can help you make the most of the extended shopping season and boost your sales.

Mobile Shopping

As we enter this extended shopping season, there’s no ignoring the mobile shopping trend that’s taking BFCM 2025 by storm. Mobile-first might not be the new kid on the block, but it’s still extremely relevant, with more people than ever grabbing their phones to score those sweet deals.

And let’s not forget about voice commerce—just a few words, and boom, your order’s on its way! In-app purchasing is also making waves, offering a slick, seamless shopping experience.

So, how can you ride this mobile wave? It’s all about optimizing your mobile presence.

📱 Ensure your site is easy to navigate, with fast loading times, and offers a hassle-free checkout.
📏 Consider different screen sizes and the various situations in which people use their mobile devices—whether they’re on the go, lounging at home, or sneaking a peek at work.
🎨 Use engaging visuals and keep your content concise to maintain customer interest

To really make the most of these trends, let SiteGround have your back, keeping your website smooth and ready for the rush.

AI and Chatbots

Next up in the BFCM 2025 trends is how AI and chatbots are stepping up in the world of customer service. These tech tools aren’t just for the big guys anymore—they’re perfect for small businesses aiming to increase customer engagement and satisfaction. With Retrieval-Augmented Generation (RAG) techniques, AI systems are getting smarter, delivering spot-on responses that boost customer service for businesses big and small.

With AI and chatbots, you can:

🤖 Handle customer questions 24/7, delivering quick and accurate responses that keep folks happy and coming back for more.
💸 Explore affordable options that fit right into your business without breaking the bank.
🔄 Streamline your operations, offer personalized help, and create a shopping experience that really sticks with your customers.

While AI and chatbots can totally revamp your customer service and leave a lasting impression, it’s key to keep ethics in mind. Make sure your AI respects customer privacy, stays transparent, and avoids bias. By being mindful of these aspects, you’ll build trust and create positive vibes with your customers.

For example, SiteGround combines AI and human support by letting AI handle the routine stuff, so our human team can focus on the tricky bits, keeping the customer service both efficient and friendly.

Full-Funnel Marketing Campaigns

Let’s keep the momentum going with another hot trend in BFCM marketing: full-funnel campaigns. What does that mean? It’s about engaging customers at every stage of their journey. It’s time to look beyond just paid ads and emails and explore channels like direct messaging, social media, and affiliate marketing. These avenues let you connect with customers in ways that feel personal and real.
For small businesses, the aim is to craft black friday campaigns that guide customers from “Hey, what’s this?” to “I need this in my life!” Here’s how you can do it:

📣 Use STP marketing (segmentation, targeting, positioning) to really click with your audience and tailor your messages.
🤝 Collaborate with micro-influencers, who, despite their smaller followings, have super engaged audiences that trust their recommendations, making them one of the best ways to promote your brand.
🌟 During BFCM, let micro-influencers create buzz around your products, share authentic reviews, and drive traffic to your site.

Fast and Free Shipping

Let’s jump into another crucial trend for BFCM 2025: fast and free shipping. Consumers have come to expect their goodies to arrive yesterday, and the allure of free shipping is often the cherry on top that seals the deal.

For small businesses, meeting these expectations might seem challenging, but it doesn’t have to break the bank.

🚚 Analyze your logistics to find areas where you can cut down on delivery times without adding extra costs.
🤝 Partner with local delivery services or use fulfillment centers to get products out the door quicker.
📦 Offer free shipping on minimum orders to encourage larger purchases while keeping costs manageable.

Streamlining your shipping process can keep your customers happy and coming back for more and helps you stay ahead in the busy BFCM rush.

Premium and High-Value Purchases

Let’s check out the trend of premium and high-value purchases during BFCM 2025, especially in electronics and luxury goods. Shoppers are more willing than ever to splurge on big-ticket items, and small businesses can totally get in on this action by showcasing their products as premium options.

Even on a smaller scale, there are ways to make your offerings shine.

🌟 Highlight the quality, craftsmanship, and unique features that make your items special. Your product detail page is the perfect place to do just that.
🎁 Offer personalized services or exclusive packaging to increase the perceived value.
📖 Craft a strong brand story that really connects with your audience, making them see your products as the must-have treats of the season.

With these approaches, you’ll attract customers ready to indulge in something special.

Sustainability

With climate awareness on the rise, eco-friendly shopping and shipping are becoming more important than ever. 

When it comes to the demographics of the typical Cyber Monday shopper, they’re often young and increasingly eco-conscious. They actively seek out brands that share their commitment to the planet and are keen on making purchases that align with their environmental values.

Small businesses can tap into this by adopting sustainable practices, such as: 

📦 Using eco-friendly packaging
🌍 Offering carbon-neutral shipping options
🌱 Sourcing materials responsibly
⚡ Utilizing renewable energy in production processes
🔄 Designing products to be easily recycled or reused

Not only does this contribute to the health of the planet, but it‘s also attractive for a green-minded crowd and sets your brand apart as a forward-thinking, responsible choice.

BFCM Trends Final Thoughts

Alright, let’s tie this all together! BFCM 2025 is shaping up to be a wild ride, and there’s no shortage of ways for small businesses to shine. Whether you’re offering fast and free shipping, diving into AI and chatbots, or crafting killer full-funnel marketing campaigns, there’s something for everyone to get a piece of the action. 

Don’t overlook the power of sustainability and mobile shopping either—they’re really shaking things up. And before you jump in, grab our Black Friday Checklist. It’s your ultimate guide to staying on top of your game and crushing it this season. Here’s to making this BFCM your best one yet!

Get Your Ultimate Black Friday Prep Checklist!

WordPress SEO for Beginners: From Zero Traffic to First Page

Illustration featuring a search bar with a magnifying glass, a checklist, and icons representing AI tools like brainstorming, time management, and data analysis, set against a colorful background.

Did you know that the right SEO strategy can transform your WordPress site into a magnet for visitors and potential customers? Whether you’re a small business owner or just starting out, understanding SEO is like having a secret weapon for sending traffic to your website. 

And don’t worry if tech isn’t your thing—this guide is made for SEO beginners like you.

From building a solid foundation to fine-tuning the technical details, we’ve got you covered. Ready to make your WordPress site stand out in search results? Let’s get your business noticed!

Your Ultimate WordPress SEO Guide for Beginners

In this guide, we’ll cover everything from building a strong SEO foundation to crafting content that meets search intent, optimizing on-page elements, and fine-tuning technical SEO aspects. 

Simply put, search engine optimization is all about making your WordPress website more visible in search engine results. But how do you do it right? Well, here are the only seven steps you actually need to care about.

#1. Build Your WordPress Site’s SEO Strategy Foundation

Before diving into keywords and content, you need to get the technical basics right. These foundational elements directly impact how search engines crawl, index, and rank your site.

Choose Fast & Reliable Hosting

Your hosting provider is one of the main factors affecting whether your pages load quickly or slowly. Your hosting controls three critical things: 

  1. Server response time—that’s the split second between when someone clicks your link and when your server starts sending them content.
  2. Server resources—the computing power and memory your site has to work with, like the difference between a budget laptop and a high-performance computer. 
  3. Uptime—whether your site actually stays online or goes down at critical moments.

Good hosting means your pages load in under 2 seconds—Google’s threshold for good performance. It also keeps your site online when search engines come to crawl it. Both site speed and uptime directly impact your search rankings.

If your server is slow or goes down frequently, search engines may struggle to crawl your site effectively, which means your content won’t get indexed properly or rank as well as it should.

But site speed impacts SEO in multiple ways: slow-loading sites have higher bounce rates (users leave before the page loads), lower time-on-site, and fewer pages per session. All of these user behavior signals tell Google your site provides a poor experience, which directly hurts your rankings.


Choose a hosting provider that offers:

Fast server response times (under 200ms is ideal)
High uptime guarantees (in SiteGround’s case it’s 99.9%)
Content Delivery Network (CDN) integration
Automatic WordPress updates and security patches
Regular automated backups

Secure Your Site with HTTPS

Google officially stated that HTTPS has been a ranking signal since 2014. HTTPS (where the “S” stands for “secure”) means your site has an SSL certificate installed, which encrypts data between your server and visitors, protecting sensitive information. 

Browser address bar displaying the URL "https://www.siteground.com" with a refresh icon.

Apart from the SEO point of view, an SSL certificate encrypts data between your server and visitors, protecting sensitive information. Browsers now flag HTTP sites as “not secure,” which damages trust and increases bounce rates.

Since SSL certificates need to be renewed regularly (typically every three months with providers like SiteGround using Let’s Encrypt), manual management can become a hassle—and a lapsed certificate means your site suddenly shows security warnings to visitors.

That’s why it’s essential to choose hosting that includes free SSL certificates with automatic installation and renewal, ensuring your site stays secure without any ongoing effort on your part.

For WordPress users looking for hosting that handles these technical details automatically, SiteGround offers WordPress-optimized hosting with built-in speed optimization, free SSL, automated updates, and daily backups.

Check Search Engine Visibility

Even though it is obvious, it’s surprisingly common for sites to accidentally block search engines. 

To check your search engine visibility in WordPress, go to Settings > Reading and verify that “Discourage search engines from indexing this site” is unchecked. If this box is checked, search engines won’t index your content, no matter how well-optimized it is.

WordPress settings page for Reading with options to include full text or excerpt for feeds, and a checkbox to discourage search engines from indexing the site, along with a Save Changes button.

Use SEO Plugins & Tools

WordPress doesn’t include built-in SEO features like meta descriptions, XML sitemaps, or schema markup. SEO plugins add these essential features directly to your dashboard.

All in One SEO (AIOSEO) is a popular WordPress plugin that handles automatic XML sitemap generation, meta tag optimization, schema markup, and local SEO tools—everything your WordPress site needs for technical SEO.

For advanced analysis beyond WordPress plugins, SEO PowerSuite is a desktop toolkit offering in-depth technical audits, backlink analysis, keyword research, and rank tracking. It works alongside your site to provide professional-level SEO insights.

Together, these give search engines what they need to properly crawl and index your site.

#2. Write Content That Demonstrates Expertise and Authority

Google now prioritizes content that demonstrates real expertise and experience over generic answers—if your WordPress content doesn’t show you actually understand your topic deeply, you’ll lose rankings to competitors who do, even if your technical SEO is perfect.

There’s an art to giving search engines (and, of course, your readers!) what they’re looking for. Let’s break down exactly what that looks like and how to do it effectively.

Understand and Match Search Intent

Before writing anything, ask yourself: “What do readers actually want to get out of the content they’re searching for?”

Understanding search intent is critical because Google prioritizes results that match what users are truly looking for, not just pages that contain the right keywords.

Search intent falls into four categories:

  • Informational: Users want to learn something (“how to optimize images for SEO”)
  • Navigational: Users are looking for a specific site or page (“WordPress login”)
  • Commercial: Users are researching before buying (“best SEO plugins for WordPress”)
  • Transactional: Users are ready to take action (“buy WordPress hosting”)

To understand the intent, simply perform a Google search with your target keyword and analyze the top results. What format dominates—guides, lists, comparisons, or product pages? What questions do they answer? What depth do they go into? Your content needs to match both the intent and the depth that’s already ranking.

Demonstrate Real Expertise and Experience

With AI-generated content flooding search results, Google has doubled down on rewarding content that demonstrates genuine notability, expertise, experience, authoritativeness, and trustworthiness (known as NE-E-A-T). This is where you separate yourself from generic content.

Google’s algorithms now actively look for signals of firsthand experience:

  • Share specific personal examples from your own work, not generic advice anyone could write
  • Include original data or statistics, case studies, or results you’ve personally achieved
  • Add screenshots, photos, or videos showing your actual process
  • Cite your credentials relevant to the topic—certifications, years of experience, client results
  • Show your work: Explain the “why” behind your recommendations, not just the “what”

If you’re running a food blog, don’t just list ingredients—explain why you adjusted the recipe after testing it five times, what went wrong initially, and how you fixed it. That personal experience is impossible for AI to replicate and exactly what Google wants to surface.

Provide Depth That AI Overview Can’t Match

Google’s AI Overviews now answer simple questions directly in search results, which means surface-level content gets zero clicks. Your content needs to go deeper:

  • Answer not just the main question, but the follow-up questions users have
  • Explain nuances, exceptions, and common mistakes
  • Provide context that requires real-world understanding
  • Offer strategic thinking, not just tactical steps

For example, instead of just listing “10 SEO tips,” explain when each tip matters, why it works, what happens if you skip it, and how it fits into a broader strategy.

Structure Content for Both Humans and AI

Clear structure helps search engines understand your content and helps you optimize for AI Overviews and featured snippets:

  • Use descriptive H2 and H3 headings that clearly indicate what each section covers
  • Include question-based headings that match how people actually search (“Why Does Site Speed Matter for SEO?”)
  • Use short paragraphs (2-3 sentences max) for better readability
  • Add bullet points and numbered lists for scannable key takeaways
  • Bold important concepts to help readers quickly identify crucial information
  • Create a table of contents for longer content so users can jump to what they need
Article section titled "How to Integrate an AI First Mindset into Your Business" with a subsection "1. Start with Strategy: Make AI Part of the Plan" discussing the use of AI in business strategy.

Organize Content with Categories for Topical Authority

Internal organization isn’t just for user experience—it’s a ranking factor. Proper categorization creates topical authority by showing search engines you have comprehensive coverage of a subject:

  • Categories represent your main content pillars (e.g., “WordPress SEO,” “Content Marketing,” “Technical SEO”)
  • Limit yourself to 5-10 main categories—too many dilutes your authority
  • Each category should have at least 5-10 pieces of content to demonstrate depth
  • Interlink related content within categories to show the relationships between topics
SiteGround website navigation bar with options like Web Hosting, WordPress, Website Builder, Domains, Email Marketing, and additional sections like Academy, Web Hosting, Email Marketing, WordPress, Website Building, Ecommerce, AI Trends, and Marketing.

While WordPress also offers tags, these are primarily useful for internal site organization and filtering rather than SEO. Focus your energy on building strong category structures instead.

Build Topical Authority Over Time

Rather than writing randomly about whatever keyword you find, build authority in specific niches:

  1. Choose 3-5 core topics aligned with your expertise
  2. Create comprehensive pillar content covering each topic broadly
  3. Write supporting content that goes deep on subtopics, linking back to pillars
  4. Regularly update existing content as information changes or you gain new insights
  5. Interlink related content to show the relationships between topics

Search engines reward sites that demonstrate sustained expertise in specific areas rather than surface-level coverage of everything. 

#3. Write Solid Meta Descriptions & URLs

Now that you’ve got your content in place, it’s time to give your on-page SEO a bit of polish. These elements help ensure that your pages are as appealing to search engines as they are to visitors.

Craft Compelling Title Tags

Your title tag is the clickable headline that appears in search results. It’s one of the most important on-page SEO elements because it tells both users and search engines what your page is about.

Keep them under 60 characters—longer titles get cut off in search results. Include your primary keyword near the beginning, and make them compelling enough to earn clicks. Add your brand name at the end, and make sure each title is unique across your site.

Example:

Bad: “Blog Post About Pizza”

Good: “Easy Homemade Pizza Recipe (Ready in 30 Minutes!)”

Most WordPress SEO plugins let you customize title tags separately from your page heading, giving you flexibility to optimize for search.

Write Meta Descriptions That Drive Clicks

Meta descriptions are the short snippets that appear under your page title in search results. They are your elevator pitch—you have just a moment to convince someone to click your result instead of scrolling past.

Aim for 150-160 characters—again, anything longer gets cut off in search results. Summarize the page content, include a call to action, use active voice, and slip in your primary keyword to keep things relevant and catch extra attention.

A good example of a meta description is: “Master homemade pizza in 30 minutes! Get easy tips for perfect dough, sauce, and toppings. Start now and wow your friends with your pizza skills!”

Interface showing a meta description generator with the text "Master homemade pizza in 30 minutes! Get easy tips for perfect dough, sauce, and toppings. Start now and wow your friends with your pizza skills!" and buttons for generating and inserting variables.

To make this easy, install an SEO plugin like AIOSEO. When editing a post, scroll to the SEO plugin’s section, fill in the “Meta Description” field, and preview how it looks in search results.

Create SEO-Friendly URLs

Clean, descriptive URLs help everyone understand what a page is about before clicking. They’re also easier to share and remember, and they help search engines understand your content—which is good for SEO.

Keep URLs short (under 60 characters when possible), include your primary keyword, use hyphens to separate words, and remove unnecessary stop words like “a,” “the,” “and,” or “of.”. For example: “yoursite.com/homemade-pizza-recipe/”.

When creating a post, click “Edit” next to the permalink below the title, simplify the URL slug, and click “OK.”

Input field labeled "Slug" with the value "homemade-pizza-recipe" for a post URL slug.

Note: Don’t change URLs on published pages without setting up redirects—you’ll break existing links and lose SEO value.

Optimize Your Images

Images make content engaging, but they need optimization to avoid slowing your site. Here’s how to make that happen:

Add descriptive alt text to every image—beyond SEO benefits, it’s essential for accessible web design and increasingly required by law under ADA and WCAG standards. Alt text helps visually impaired users understand your content through screen readers while also helping search engines index your images. 

Use descriptive filenames before uploading, compress images to reduce file size, and enable lazy loading to keep your site accessible, compliant, and fast.

A bad example of an alt text is “image1,” while a good one is “homemade pizza with fresh mozzarella and basil on a wooden cutting board.”

To update an image’s alt text, simply click on an image in your post, find the “Alt text” field in the block settings sidebar, write your description, and save.

Speed Up Image Optimization
The SiteGround Speed Optimizer plugin handles image optimization automatically—compressing images, enabling lazy loading, and optimizing delivery without any manual work. You set it up once and forget about it—no manual compression or configuration needed.

#4. Link Like a Prо

Internal linking is one of the most underutilized WordPress SEO tactics. Strategic internal links distribute page authority throughout your site, help search engines discover content, and guide visitors to related information that keeps them engaged.

Why Internal Linking Matters for SEO

Internal links serve several critical functions: they distribute authority from high-ranking pages to others, help search bots discover and crawl new pages, establish which pages are most important, keep visitors engaged longer, and show search engines you have comprehensive coverage of topics.

Create Pillar Content and Topic Clusters

The most effective internal linking strategy revolves around pillar content and topic clusters.

Pillar content is a comprehensive guide on a broad topic—like this complete WordPress SEO guide. Cluster content consists of detailed posts on specific subtopics that link back to the pillar and to each other.

Example structure:

  • Pillar: “The Complete WordPress SEO Guide” (this article)
  • Clusters: “How to Submit Your Sitemap to Google Search Console,” “WordPress Page Speed Optimization,” “Local SEO for WordPress,” “Keyword Research for Blogs”

Each cluster article links back to the pillar, and the pillar links out to all relevant clusters. This creates a tight web of topically related content that search engines love.

How to implement:

  1. Identify 3-5 main topics your site will cover
  2. Create comprehensive pillar content for each (2,000-5,000 words)
  3. Write detailed cluster articles on subtopics (1,000-2,000 words each)
  4. Link cluster articles back to their pillar using descriptive anchor text (more on this below)
  5. Link from the pillar to all relevant cluster articles
  6. Interlink related cluster articles within the same topic

Use Descriptive Anchor Text

Anchor text—the clickable words in a link—tells search engines what the linked page is about. Use descriptive phrases that indicate what the linked page covers, include keywords naturally, vary your anchor text, and avoid generic phrases like “click here” or “read more.”

Bad examples: Bad: “For more information about pizza dough, click here.” 

Good example: “Learn how to make perfect pizza dough from scratch.”

Find and Fix Orphaned Content

Orphaned content refers to pages with no internal links pointing to them. Search engines struggle to find these pages, and they miss out on authority benefits.

How to find orphaned content:

  • Google Search Console: Go to Coverage or Pages, look for indexed pages with zero internal links
  • SEO PowerSuite WebSite Auditor: Run a site audit, go to Site Structure > Pages, sort by “# of Incoming Internal Links”—pages with 0-1 links need attention
  • Screaming Frog (free for up to 500 pages): Crawl your site, go to Internal > Unique Inlinks, filter for pages with 0-1 inlinks

Link to Important Pages More Often

Your most valuable pages—those that drive conversions or target important keywords—should receive more internal links. Identify your 10-15 most important pages and look for natural opportunities to link to them from blog posts and other content. Don’t force it—links should feel natural and valuable to readers.

Add Internal Links When Publishing New Content

Every time you publish new content, handle two tasks:

  • Add links FROM the new post: Include 3-5 internal links to relevant existing content, especially pillar content if applicable
  • Add links TO the new post: Identify 3-5 existing posts where the new content would be relevant and edit them to add contextual links back

This helps search engines discover new pages faster. Use your site’s search function to find posts mentioning related topics, review your categories for topically related content, or use plugins like Link Whisper that suggest relevant linking opportunities as you write.

Regularly check for:

  • Pages with few or no internal links
  • Broken internal links (404 errors)
  • Orphaned content

Use Google Search Console to check for internal 404s, or install the Broken Link Checker WordPress plugin to automatically scan for broken links.

Internal Linking Checklist for Every Post:

Before publishing, make sure you’ve:

  • Added 3-5 contextual internal links to related content
  • Linked to your pillar content if relevant
  • Used descriptive anchor text (no “click here”)
  • Identified 3-5 existing posts to update with links to this new content
  • Checked that all internal links work (no 404s)
  • Varied your anchor text naturally

Strategic internal linking compounds over time. As you build more content and strengthen connections between pages, your entire site becomes more authoritative and easier for search engines to understand.

#5. Fine-Tune Technical SEO

Technical issues like broken links, slow load times, or missing sitemaps directly prevent Google from crawling and indexing your pages—fixing these backend problems can unlock rankings for content that’s already on your site but currently invisible to search engines.

Technical SEO might sound intimidating, but it’s really about making sure search engines can easily find, understand, and properly display your content. Running a technical SEO audit helps you identify these issues so you can fix them systematically. Think of it as organizing your site in a way that makes sense to both visitors and search engines.

Here are the essential technical elements every WordPress site needs.

Optimize Your Permalink (URL) Structure

Permalinks are simply the web addresses (URLs) for your posts and pages. The structure you choose affects every URL on your site. For example, a post titled “Best SEO Tips” could look like:

  • yoursite.com/?p=123 (WordPress default—avoid this)
  • * yoursite.com/best-seo-tips/ (recommended—clean and descriptive)
  • * yoursite.com/2025/10/best-seo-tips/ (includes date—not ideal for evergreen content)
  • * yoursite.com/seo/best-seo-tips/ (includes category—good but longer)

You should aim for clean and descriptive URLs, to help everyone understand what a page is about before clicking. They’re also easier to share and remember.

To set the permalinks (URL) structure up:

  • Go to Settings > Permalinks in your WordPress dashboard
  • Select Post name (this creates the cleanest URLs)
  • Click Save Changes
WordPress permalink structure settings with options including Plain, Day and name, Month and name, Numeric, Post name, and Custom Structure, with the Post name option selected.

Important warning: Only change this setting on brand new sites. If your site is already published and ranking, changing permalinks will break all your existing links and damage your search rankings unless you’re prepared to set up technical redirects.

Set Up Your XML Sitemap

An XML sitemap is a file that helps search engines understand your website’s structure by listing its most important pages, making it easier for them to crawl and index your content. It’s like giving Google a map so it doesn’t miss anything. 

The good news? Most WordPress SEO plugins create this automatically. Here’s what you need to do:

  • Check your SEO plugin settings—your XML sitemap is usually created automatically at a URL like yoursite.com/sitemap.xml or yoursite.com/sitemap_index.xml (which organizes different content types into separate sitemaps)
  • Look for options to exclude pages you don’t want indexed (like tags, author pages, or old archives)
  • In Google Search Console, go to Sitemaps and submit your sitemap URL

Your sitemap should include your actual content—blog posts, important pages, and main category pages—while excluding administrative pages and thin content that doesn’t help visitors.

Add Schema Markup for Better Search Results

Schema markup is code that gives search engines extra context about your content. When implemented, it can make your search results stand out with star ratings, images, prices, FAQs, and other eye-catching elements that get more clicks.

Don’t worry—you don’t need to write code. Here’s the easiest way:

Using a Schema Plugin:

  1. Go to Plugins > Add New in your dashboard
  2. Search for a schema plugin like Schema Pro or Schema & Structured Data for WP
  3. Click Install Now, then Activate
  4. The plugin adds a new menu in your dashboard—click on it
  5. Choose what type of content you have (blog articles, products, local business info, recipes, etc.)
  6. Fill out simple forms with information like your business hours, author name, product prices, or recipe ingredients
  7. The plugin handles all the technical code automatically

Using Your Existing SEO Plugin:

Many WordPress SEO plugins already include schema features:

  1. When editing a post or page, scroll down to find your SEO plugin’s section
  2. Look for a tab labeled Schema or Structured Data
  3. Pick the type that matches your content from the dropdown menu
  4. Fill in the form fields
  5. Save your changes

How to Check If Structured Data is Working:

  1. Visit Google’s Rich Results Test tool or Schema Validator
  2. Enter your page URL in the search box
  3. Click “Test URL”
  4. Review the results—Google will show you what enhanced features you’re eligible for in search results and flag any errors that need fixing

Start simple: use the Article schema for blog posts and the LocalBusiness schema if you have a physical store or office. You can always add more types later.

Keep Your Database Clean

Your WordPress database is where everything gets stored—every edit you make, every comment, every setting. Over time, it collects unnecessary data that slows down your site. So think of this step like cleaning out a cluttered closet.

Here’s how to clean your WordPress database:

  1. Install a plugin called WP-Optimize or Advanced Database Cleaner (these do the work for you)
  2. The plugin will show you what’s safe to clean: old post drafts, spam comments, and expired temporary data
  3. Click to clean these items (the plugin won’t delete anything important)
  4. Set it to clean automatically once a week

Important: Before cleaning, make sure you have a recent backup of your site (most hosting providers do this automatically, but it’s worth checking).

Configure Your Robots.txt File

The robots.txt file is like a “do not enter” sign for search engines. It tells them which parts of your site to ignore so they can focus on your actual content instead of wasting time on crawling unnecessary files.

You can easily check your robots.txt file by adding “/robots.txt” at the end of your domain. Example – www.yourdomain.com/robots.txt

Most SEO plugins let you edit this easily:

  • Find the robots.txt editor in your WordPress SEO plugin settings
  • Copy and paste this basic setup (or your plugin might offer a template):

User-agent: *
Disallow: /wp-admin/
Disallow: /wp-includes/
Disallow: /wp-content/plugins/
Disallow: /wp-content/themes/
Allow: /wp-content/uploads/

Sitemap: https://yoursite.com/sitemap.xml

Here’s what each line does:

  • Disallow lines tell search engines to ignore and not crawl specific paths—in this case, your WordPress admin area (/wp-admin/), core system files (/wp-includes/), plugins (/wp-content/plugins/), and theme files (/wp-content/themes/)
  • Allow lines tell search engines these paths are okay to crawl—here, your images and media uploads (/wp-content/uploads/)
  • Sitemap points search engines directly to your sitemap

This tells search engines: “Skip my WordPress system files since they’re not useful for search results, but definitely crawl my images and check my sitemap to find all my actual content.”

Prevent Duplicate Content Issues

WordPress automatically creates multiple versions of the same content—the same post might appear in your blog feed, in category pages, in tag pages, and in date archives. For example, a single blog post titled “10 SEO Tips” might be accessible at:

  • Your main blog page: yoursite.com/blog/
  • Its individual post URL: yoursite.com/10-seo-tips/
  • A category page: yoursite.com/category/seo/
  • A tag page: yoursite.com/tag/tips/
  • A date archive: yoursite.com/2025/10/
  • Author archive: yoursite.com/author/yourname/

Each of these URLs displays the same content, either in full or as an excerpt. When search engines find identical or very similar content at multiple URLs, they don’t know which version is the “real” one to show in Google search results. 

This dilutes your ranking power—instead of all your SEO value going to one strong URL, it’s split across multiple weaker ones. Worse, search engines might choose the wrong version to rank, sending traffic to an archive page instead of your actual post.

A canonical tag is a piece of code in your page’s HTML that identifies the original version of your content. Canonical tags solve the duplicate content problem by pointing to the “main” version. Fortunately, most SEO plugins handle this automatically. To make sure it’s working:

  1. Check your SEO plugin settings to confirm canonical tags are turned on
  2. View any page on your site, right-click, and select “View Page Source”
  3. Look for a line that says <link rel=”canonical” near the top—if you see it, you’re all set

Manage Comments Without Slowing Down Your Site

Comments are great for engagement, but if you have hundreds on a single post, they can seriously slow down your page load time (which hurts SEO), and other users may try to promote their WordPress websites via the comment section on your website.

To optimize comments:

  1. Go to Settings > Discussion in your WordPress dashboard
  2. Check the box for “Break comments into pages” and set it to show 20-50 comments per page
  3. Enable “Comment must be manually approved” so you can filter out spam before it appears
  4. Require commenters to enter a name and email (reduces spam bots)
  5. Install Akismet or Antispam Bee—these plugins automatically protect your website from spam 
WordPress settings page for comment options including default post settings, other comment settings like requiring name and email, enabling threaded comments, and comment pagination settings.

If you have pages (like your About Us page or a Contact Us page) that don’t need comments, turn them off:

  1. Edit the page
  2. Look for Discussion settings in the right sidebar
  3. Uncheck “Allow comments”

Use NoFollow Links Appropriately

When you link to another website, you’re essentially giving them a small vote of confidence in Google’s eyes. The “nofollow” attribute tells Google, “I’m linking to this, but I’m not vouching for it.”

You should use nofollow for:

  • Links in comments (WordPress does this automatically)
  • Any links you’re paid to include (sponsored content or ads)
  • Affiliate links where you earn commission
  • Links to sites you don’t fully trust or haven’t verified

To add nofollow to a link:

  1. Highlight the text and create your link as usual
  2. Click the arrow next to the link to see more options
  3. Toggle on “Add nofollow”
Popup window with advanced link settings including options to open in a new tab, mark as nofollow for search engines, or mark as a sponsored link, with Cancel and Save buttons.

Most of your regular, editorial links to quality sources shouldn’t be nofollow—that’s normal, helpful linking that makes the web work.

Keep WordPress Updated

Running outdated WordPress software is like leaving your front door unlocked. Security vulnerabilities can get your site hacked or penalized by Google. One of the most important steps in securing your website is keeping WordPress, plugins, and themes updated.

Here’s your update checklist:

  • WordPress automatically handles small security updates—make sure this is enabled in Dashboard > Updates
  • Every few months, you’ll see a notification for bigger WordPress updates—click to update (most hosting providers make this one-click safe)
  • Keep your plugins updated—go to Plugins and click Update for any that need it
  • Delete plugins and themes you’re not using (don’t just deactivate them—actually delete them)

If you’re nervous about updates breaking something, ask your hosting provider if they offer a staging site where you can test updates before applying them to your live site.

SiteGround WordPress hosting includes staging environments, automatic updates, and one-click tools that make keeping your site secure simple.

Add Breadcrumbs for Easy Navigation

Breadcrumbs are the little navigation trails you see like: Home > Blog > SEO Tips > This Article. They help visitors understand where they are on your site and give them an easy way to navigate back.

Most SEO plugins include breadcrumbs:

  1. Go to your SEO plugin settings
  2. Find the Breadcrumbs section and enable them
  3. The plugin will provide simple instructions for adding them to your theme (usually just copying and pasting a small piece of code)

Breadcrumbs also show up in search results, making your listings more informative and clickable.

Fix Broken Links and Errors

Over time, links break—you delete old posts, external sites go down, or URLs change. These broken links frustrate visitors and waste the time search engines spend crawling your site.

To find and fix them:

  1. Sign up for Google Search Console (it’s free) and connect your site
  2. Check the Pages section regularly for “Not found” errors (404s)
  3. Install the Broken Link Checker plugin—it scans your site and alerts you to broken links
  4. For deleted posts that still get traffic, install the Redirection plugin to set up 301/302 redirects for visitors to relevant replacement content

Think of this as regular maintenance, like checking your car’s oil. A quick monthly review keeps everything running smoothly.

#6. Speed Up and Secure Your WordPress Site

Two factors can make or break your WordPress SEO: speed and security.

Sites that load in under 2.5 seconds rank significantly higher—Google measures this through Core Web Vitals scores that track loading performance, interactivity, and visual stability. 

On the flip side, security vulnerabilities like malware or missing SSL certificates can get your site flagged, penalized, or completely removed from search results.

Let’s optimize both to keep your site ranking well and your visitors safe.

Optimize Your Site Speed

Page speed is a confirmed Google ranking factor, but it also impacts user behavior. Slow sites have higher bounce rates, lower engagement, and fewer conversions—all signals that tell Google your site provides a poor experience.

Compress and Optimize Images

Images are often the biggest factor slowing down WordPress sites. Large, uncompressed images can add seconds to your load time, directly hurting your rankings.

Start by compressing images without losing quality before you upload them. You can use free tools like TinyPNG, or better yet, automate the entire process with a plugin.

The SiteGround Speed Optimizer plugin handles this automatically—compressing images, enabling lazy loading, and optimizing delivery without any manual work. You set it up once and forget about it—no manual compression or configuration needed. It also optimizes CSS, JavaScript, and other elements that affect load times.

Use Caching

Caching stores a static version of your pages so WordPress doesn’t have to rebuild them from scratch for every visitor. This dramatically reduces server load and speeds up page delivery. The SiteGround SuperCacher automatically handles this, along with additional performance optimizations.

Every second you shave off your load time improves your Core Web Vitals scores and can move you up in rankings. Even small speed improvements make a measurable difference in both user experience and SEO performance.

A promotional image for the SiteGround Speed Optimizer plugin, featuring a mockup of a website with a bedroom interior. The text highlights how the plugin can boost website speed by up to 20% with dynamic caching, object caching (Memcached), and file-based caching. A call-to-action button reads "GET THE SPEED OPTIMIZER PLUGIN" with a yellow rocket icon and a graph icon emphasizing performance improvement.

Protect Your Site with Security Best Practices

WordPress security isn’t just about protecting your data—it’s a ranking factor. Google actively penalizes or removes sites with security issues because they don’t want to send users to potentially harmful pages. A hacked site can lose all its rankings overnight.

Why Security Matters for SEO

When your site is compromised, several things can happen that destroy your SEO:

  • Google flags your site with security warnings, causing traffic to plummet
  • Hackers inject spam links or malicious code that gets you penalized
  • Your site could be completely removed from search results
  • Even after cleaning up, it can take months to recover your rankings

Essential Security Practices

Protect your site with these fundamental security measures:

  • Use strong, unique passwords for your WordPress admin, hosting account, and database
  • Keep everything updated: WordPress core, plugins, and themes should always run the latest versions—outdated software is the #1 security vulnerability
  • Delete unused plugins and themes entirely (don’t just deactivate them)
  • Enable two-factor authentication for an extra layer of login protection
  • Use security plugins to monitor for threats and vulnerabilities

The SiteGround Security Optimizer Plugin provides comprehensive protection specifically designed for WordPress sites. It monitors for threats, prevents common attacks, and alerts you to potential vulnerabilities before they become problems. A secure site maintains your search rankings, builds visitor trust, and protects the SEO work you’ve invested in.

#7. Keep an Eye on Progress

Now that your site is up and running, it’s important to track how it’s doing and make adjustments as needed.

SEO takes time, so set realistic expectations. It might take a few months to see results, but don’t get discouraged. Consistency and patience are key.

Use tools like Google Analytics and Google Search Console to monitor your site’s performance. Keep an eye on digital marketing metrics like traffic, bounce rates, and user behavior. For example, if you notice a high bounce rate on a particular page, it might indicate that the content isn’t engaging enough, prompting you to make improvements.

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This data can help you understand what’s working and where you can improve. Keeping an eye on things regularly helps you stay on track and make smart choices.

WordPress SEO for Beginners: Next Steps

You’ve laid the groundwork for optimizing your WordPress site for SEO. From choosing the right hosting and securing SSL certificates to crafting content that aligns with what your audience is searching for, each step is crucial for enhancing your site’s visibility and performance in search engines.

Now it’s time to bring these strategies to life. Implement them one step at a time, and watch your WordPress site climb the search engine rankings.

Your journey to mastering WordPress SEO success is just beginning. Keep experimenting, learning, and adapting, and you’ll reap the rewards over time.

Happy optimizing!

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10 Inspiring Black Friday Campaigns from Leading Brands

Black Friday campaigns on a dark background

Black Friday is often seen as one of the most exciting days of the year, but it can also feel overwhelming for both consumers and businesses alike. Consumers are flooded with deals from every brand they’ve ever interacted with, browsed, or even stumbled upon, while companies are fiercely competing for attention. That’s why a well-executed Black Friday campaign is essential to stand out in a sea of offers. 

However, Black Friday marketing isn’t only about offering big discounts and special deals anymore. Brands are implementing a variety of strategies nowadays to make the most of the shopping season – from eye-catching paid advertisements to creative email marketing and social media campaigns designed to engage customers and boost sales. Of course, there are always exceptions to the norm with some brands trying to promote mindful shopping habits or opting out of Black Friday altogether.

So whether you are looking for inspiration or you are just curious to see how leading brands tackle the shopping frenzy, we’ve put together a list of 10 inspiring Black Friday campaigns to have a look at.

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1. Influencer Lookalikes by Puma India

Recognizing the popularity of their products – and the flood of their unsuccessful duplicates – Puma India took an innovative approach for their 2022 Black Friday campaign by partnering with Indian influencers. In addition to hiring lookalikes of their prominent brand ambassadors, the brand set up fake pop-up stores with altered branding outside a few of their key locations, where the famous lookalikes were seen posing in front of fake Puma merchandise.

The real influencers, including Indian national team cricketer Virat Kohli, which we see above, joined in by calling out Puma on social media, sparking curiosity. To add to the hype, the brand even made their website look like it had been hacked, prompting Instagram users to express on their social media accounts their confusion at the supposed “bugs” they spotted while visiting the site. 

The underlying message of the campaign was clear: while everything can be imitated, Puma’s Black Friday deals are 100% authentic. During a shopping season where many customers are skeptical of the discounts brands offer, Puma set themself apart with truly unbeatable deals on their top products, promoted through videos featuring all the participating influencers. 

The campaign was a masterpiece, capturing the attention of customers while addressing the doubt many have when shopping during this season.

2. Best Buy’s Gift Recommendations on TikTok

Another great example of leveraging social media for Black Friday comes from Best Buy, the American multinational electronics retailer. The busiest shopping day of the year isn’t only about grabbing deals on long-awaited items for ourselves, it’s also the perfect time to shop gifts, and Best Buy seized the opportunity.

The brand’s campaign revolved around the theme of the perfect tech gift, in collaboration with TikTok influencers to highlight holiday gift ideas. The short video format on the platform was ideal for boosting visibility and engaging with Best Buy’s customers.


For small business owners and freelancers who may not have the budget for a large-scale campaign, partnering with micro-influencers on platforms such as TikTok or Instagram, can be a smart, affordable alternative to generate buzz and to connect with your target audience.

💡If you are a retailer of electronics, software, tech gadgets, or digital products, consider merging Black Friday and Cyber Monday into a single, extended event to maximize your campaign’s impact during the shopping season.

3. Walmart’s Video Ad Campaign Targeting Millennials

As we’ve seen already, social media can be a powerful tool in your Black Friday marketing toolbox. However, instead of sticking to the usual path, Walmart took a more creative leap by launching the Mean Girls ad series, connecting with a generation that grew up with the iconic movie.

The campaign brought back Lindsay Lohan, Lacey Chabert, and Amanda Seyfried reprising their Mean Girls roles, but now as moms. Each week of November, a different character was featured in videos and social media posts alongside exclusive Walmart deals. The campaign became a success among both fans of the film and savvy shoppers.

4. AussieBum’s Black Friday Film Intro

Some campaigns remain timeless, as shown by AussieBum’s 2016 Black Friday film intro ad. The Australian apparel company cleverly parodied famous production company logos, such as 20th Century Fox, Marvel, and Warner Brothers, but with a funny twist – featuring underwear instead. While the aim of a film intro is to create excitement and anticipation for the particular film, AussieBum repurposed it to generate buzz for their substantial discount.

Feel free to draw inspiration from well-known movie openings or pop-cultural references that your audience will appreciate, but always be mindful of copyright laws.

5. Patagonia’s Sustainable Approach to Black Friday Marketing

Black Friday can be a great time to distinguish your brand by highlighting their values, something that Patagonia opted for in 2011, launching one of the first ever anti-Black Friday campaigns with the “Don’t Buy This Jacket” ad in the New York Times. In it, the brand deliberately explained what resources and how many of them were needed to produce a single one of their bestselling jackets, with the aim of encouraging consumers to think twice before choosing a new one.

Staying true to their values, Patagonia is actively going against the common Black Friday trend of slashing prices and offering huge discounts. Instead, the brand uses their campaigns to advocate for mindful consumption, such as their campaign last year: “Let’s Find a Better Way.” Rather than pushing for new purchases, they urged consumers to consider buying used items, trading or repairing what they already own, and if a new purchase is necessary, to choose only high-quality gear that lasts.

💡 You don’t need to follow to a tee what the leading brands are implementing in their campaigns, but if you want to be greener this shopping season and still offer discounts, you can start with small steps by making your website more eco-friendly.

6. Black-out-Friday Campaign by Pantee

Another brand that has been known for advocating for sustainable consumer behavior is Pantee. Recognized for creating products from unsold inventory that would otherwise end up in landfills, the brand is committed to both comfort and sustainability, fighting against mindless buying. 

In line with their beliefs, Pantee took a unique approach by restricting access to their Black Friday sale with a password on their website. Only subscribers to their mailing list received it, giving them exclusive access to new items and old favorites on the day. This strategy not only rewarded loyal customers, but also generated new ones as the brand provided a sign-up form on their social channels for anyone wanting to join in.

The campaign was a huge success in its launch year, 2021. Organic social media impressions reached over four times the brand’s total followers at the time, and November web traffic that year increased 122% month-on-month without any paid ads. Moreover, Pantee’s email list grew 33% in the week leading up to Black Friday.

7. Casper’s Alarm Campaign

Do you find yourself setting multiple alarms in order to get up early in the morning? Casper, an American sleep product company, cleverly tapped into this relatable habit for their Black Friday email campaign. By sparking a humorous conversation around a shared morning struggle, they connected with customers on a personal level. In doing so, they also highlighted their current offers, making the campaign both engaging and effective.

🔥 Craft an irresistible email campaign this Black Friday by drawing inspiration from our carefully selected Black Friday email examples, ensuring your message captures attention and gets read.

8. Barnes & Noble’s Signed Editions Campaign

Barnes & Noble (B&N), the largest bookseller in the U.S., sought to make their customers feel special on Black Friday without relying on any splashy discounts. In 2016, the bookseller invited over 200 renowned writers across a wide variety of genres, including Lee Child, Rupi Kaur and Reese Witherspoon, to sign thousands of copies of their popular books, exclusively for Barnes & Noble customers.

To enhance the experience, Barnes & Noble shared behind-the-scenes content of the signing process, using #BNSignedEditions on Twitter (now X), Instagram, and Facebook. Customers could also enjoy personal video messages from selected authors leading up to the campaign’s launch. 

As a result, the campaign contributed to one of Barnes & Noble’s most successful holiday seasons, with over 650,000 signed books sold. 

9. REI’s Tradition to #OptOutside Black Friday

Have you ever wondered what would happen if you put your phone aside on Black Friday and, instead of fighting for deals, opted for a day in nature? Well, REI’s idea was not far from that. Founded by 23 climbing enthusiasts on a mission to change how people experience the outdoors, the brand started their #OptOutside movement in 2015 – a bold initiative to close REI stores on Black Friday, pay their 12,000 employees to spend the day outside, and invite everyone else to join them.

#OptOutside was the first campaign of its kind, as no other major retailer had ever closed on Thanksgiving and Black Friday. Following REI’s example, more than 1.4 million people and 170 companies, nonprofits and outdoor organizations decided to spend Black Friday outside the office, with more people embracing the movement each year.

10. Cards Against Humanity Out-Of-The-Box Campaigns

In case you don’t really want to contribute to the crazy shopping madness, the fill-in-the-blank witty party game Cards Against Humanity has you covered. Known for taking a stand against mass consumerism, the brand’s Black Friday campaigns are anything but typical.

Despite their controversial name, most of their Black Friday campaigns are surprisingly altruistic. For instance, the profits the brand has made from several of their campaigns have been donated to various organizations, including the Wikimedia Foundation, which is dedicated to encouraging the growth and distribution of free, multilingual content. In 2020, the brand went further by donating their whole Black Friday budget, consisting of $250,000, to nonprofits suggested by their staff that support causes like Black Lives Matter, voting rights, and fair housing. 

Another way that Cards Against Humanity boycotts the first day of the shopping season is by mocking it. In one campaign, they offered customers the chance to buy nothing for $5. Shockingly, 11,248 people gave them $5, with 1,199 contributing more than $5 by submitting the form more than once. Another campaign featured a whopping 99% price reduction on bizarre items such as an original Picasso Lithograph, a life-size Orlando Bloom cut-out, and a 2015 red Ford Fiesta, showcasing their unique approach to Black Friday marketing.

Key Takeaways for a Successful Black Friday Campaign 

It’s no secret that over the last few years Black Friday has become one of the most profitable days for businesses, and because of this, brands will go to great extremes to stand out and avoid becoming yet another annoying email or social media post. Hopefully you’ve taken some useful ideas from our list  to kick off the holiday shopping season – but as you prepare your Black Friday campaign, don’t forget to keep these key elements in mind: 

  • Stay true to your brand identity

As we’ve discussed above, even though some brands opt out of offering massive sales and discounts, their loyal customers continue to support them because the brands remain true to their values. This authenticity can sometimes be the best form of advertising. For example, if your brand advocates for sustainable shopping habits, go for it – the right customers will find their way to you.

In the race to maximize revenue, many brands lose sight of their purpose. Staying aligned with your core value ensures that your messaging is consistent with your long-term goals.

  • Maintain consistency in your messaging and communication channels

Whether you’re opting for a traditional Black Friday marketing approach or trying something unconventional, it’s essential to set a clear vision on how you will present your brand. If your campaign supports a specific cause, communicate how it aligns with your brand values and highlight its importance throughout the whole campaign. If your focus is purely on offering discounts, prioritize the most effective channels and stick to them.

For instance, avoid starting with an email campaign announcing the start of your Black Friday sale and then shifting entirely to social media to disguise what it will be. Inconsistent messaging can confuse and frustrate your audience, ultimately leading to a drop in sales. 

Kick off the Holiday Season with SiteGround’s Email Marketing Tool

If you are feeling overwhelmed by all the ideas and unsure where to begin, email marketing is a great way for starters. Whether you’re new to email campaigns or a seasoned pro, SiteGround offers a user-friendly email marketing tool that simplifies the process. With features like pre-built layouts, an AI assistant to write messages and generate images, and a lead generation plugin to easily import contacts from anywhere, you’ll be set up for success in no time. 

Sounds great, right? Choose Siteground’s Email Marketing tool to engage your audience and drive results this Black Friday!

25 Best Black Friday Email Examples (+ Actionable Tips)

Black Friday Email Examples

This article was originally published in September 2024, and then updated in October 2025.

Black Friday email campaigns can be tricky—juggling design, copy, and email sending is no small feat. But we’ve got you covered. Our curated collection of the best Black Friday email examples breaks down the top campaigns, highlighting key takeaways to inspire your own high-converting emails.

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Top 25 Black Friday Email Examples that Inspire 

If you’re just about to begin brainstorming your Black Friday email ideas, here are some of the best Black Friday emails to use as a solid starting point.

Pre-Black Friday Teaser Emails

To build anticipation, you can create a Black Friday teaser email. In your pre-Black Friday emails, make sure to add a sneak peek of your Black Friday sale and what your customers can expect. But don’t give away all the details just yet—you want to keep readers eager to visit your site.

Let’s explore some creative email examples:

Subject line: Snap. Share. SAVE! 🎁

Takeaways: 

In Canon’s pre-Black Friday email, they’ve picked the top three products to catch the customer’s attention, yet customers need to visit Canon’s website to learn more about the sale. What’s more, the main CTA button is placed above the fold to attract attention. They also have their main shopping categories linked at the bottom of the email for customers to explore further.

  • Design: Their brand color, red, is used for the CTA button and the background in order to make the button more appealing and the camera product stand out—the two most important things in this email communication.
  • Content: They emphasize the reader’s desire for free time to focus on “what really matters” and “the moments that mean the world.” Their subject line is short, catchy, and to the point, while also leveraging alliteration.

Takeaways:

In Bellroy’s Black Friday email example, the things that catch one’s eye the most are the title—“your deal is waiting”—and the amount of the deal (up to $70 AUD). These are specifically created to attract the reader’s attention—the font is white on a black background, which makes it stand out; and the deal is a 3D-like credit card, which is inline with their brand’s products (wallets, bags, phone cases, etc.).

  • Content: This is one of the best VIP customer email examples. The brand emphasizes the exclusivity of their deal, using phrases like “subscriber exclusive,” “your deal,” “you have early access,” etc. It appeals to the reader, making them feel special and appreciated, differentiating them from the crowds. The copy is actionable and reader-oriented.
  • Design: They’ve used a black background and an orange button, as well as white and gray for the fonts, in order to make the most important aspects of their Black Friday sale message stand out.

Takeaways:

This teaser email is almost like a Black Friday newsletter example, as it’s heavily focusing on the product bundle offer. Yet it creates a sense of urgency even though it’s an early-access offer. This sense of urgency is completely logical here because the brand is promoting health-monitoring devices, and health is always the “most urgent” and important aspect of life.

  • Content: The copy emphasizes how big their offer is in terms of products provided and the discounted amount of the total value. They’ve repeatedly used the word “big” to describe both the offer and the product bundle.
  • Design: To achieve the above-mentioned effects, the brand has incorporated several elements in the email design. Their “blue” brand color is again used for titles and CTAs and made to stand out on a black background. There are different pictures of the products because here the focus is the bundle deal.

Takeaways:

Tinker Watches uses the countdown concept, which in this case corresponds nicely with their time-focused brand. On top of that, they’re planning to release a new product; hence, the countdown concept.

  • Content: To emphasize the countdown for watch sales, they use phrases like “watch for it,” “let the countdown begin,” and “coming Black Friday,” which makes the message more appealing to the reader.
  • Design: The email design is inline with the whole countdown “mystery” concept of the upcoming release. The upcoming watch is in a black shade with blurred background, and the user can only see its outline—thus, the brand creates a sense of anticipation and excitement.

Takeaways:

Paper Collective’s Black Friday email example focuses on inspiration for gifts. The email represents a gift guide divided into four main categories that are based on the brand’s products. They put emphasis on inspiring and guiding customers through Black Friday shopping, while also teasing them with the upcoming offer “this weekend.”

  • Content: The brand focuses their Black Friday email campaign content on getting gift ideas from their upcoming Black Friday sale. The title is a question that appeals to the user to think about their art-print and frame preferences. 
  • Design: The brand’s colorful art is the focus of the email design. They highlight the art collection guide, putting it above the fold in different colors, and with large font titles for each one. They don’t focus so much on the CTA button, as the art collection guide is meant to attract users’ attention.

Black Friday Announcement Emails

Your Black Friday sale email announcement is probably the most important email you’re going to send out. That’s why it needs to be carefully crafted and designed in order to achieve maximum results and attract as many sales as possible.

Here are the top Black Friday email examples we’ve curated especially for you:

Takeaways:

The Washington Post Black Friday campaign is one of the best discount email examples. It grabs the reader’s attention with the low price in a very big red font.

  • Content: The content is short and straight to the point—that it’s their best deal ever, for just 99 cents per month. They also focus on the fact that this deal provides users with unlimited access to their content, making it even more appealing.
  • Design: They’ve used only three colors, yet in a very impactful way—above the fold they have the low price in big red font, plus a red CTA button below, and both stand out on the black background. The text is in white, which also makes it easy to read, and it catches one’s eye.

Takeaways:

Orangewood uses a big, black, blocktype font for their above-the-fold Black Friday sale title, which is the main focus. The percentage discount and product images also take a significant part of the email design.

  • Content: Their copy is short and straightforward—their biggest Black Friday sale is live. They also create a sense of urgency with actionable phrases like “shop early.”
  • Design: The background color is inline with the guitar’s colors, yet it makes the rest of the content stand out.

Takeaways:

The brand has divided the Black Friday email into several sections—the most important ones being in a bright color that catches the reader’s attention. 

  • Content: The copy uses actionable phrases like “save 20%,” “save up to,” “shop now,” and “visit” to encourage sales. It also creates a sense of urgency because the Black Friday offer will only be valid “while supplies last.” 
  • Design: The email design is creative and compelling. The product images create a 3D-effect that make them appealing to the reader. The bright orange color, along with the gray sections, make the content stand out.

Takeaways:

Skillshare‘s Black Friday email design heavily appeals to “you,” the reader. It uses an image of a creative professional with whom the reader can identify. The brand has also placed their product on the image in a subtle, yet compelling way—their creative glasses are in a neon green color.

  • Content: The content focuses on the reader’s needs with phrases like “treat yourself,” “give yourself the gift,” and “everything you need to.” It gives both a special offer (50%-off discount) and explains the benefits of their product, giving readers reasons why they should take advantage of the Black Friday sale.
  • Design: The bright orange background above the fold is used to make the offer stand out. There is one neon green creative line that goes through this section, drawing attention to the creative product they’re selling and grabbing the reader’s attention.

Takeaways:

This Black Friday email example design is focused visually on the books it offers for kids. The CTA buttons are also squares with sharp edges, reminiscent of books.

  • Content: The content centers around how big the Black Friday sale is with phrases like “huge savings,” “get a third book absolutely free.” It also creates a sense of urgency with “only come around once a year” and “don’t miss out.”
  • Design: The design relies on three CTA buttons, two of which are sales-oriented (“Shop now and save”), above the fold and below in the email. At the bottom of the email, they have a third CTA button for driving traffic to their website, encouraging users to explore more products. The bold and block-type font corresponds well with the book products, and the bright and black colors create an appealing look.

Last Chance Emails

Our set of Black Friday email examples wouldn’t be complete without last chance emails. Their main objective is to create a sense of urgency in order to boost sales even further. They are usually sent a few days before the sales ends, or during the last 48 or even 24 hours. Our selection goes like this:

Takeaways:

The sense of urgency is created in almost every single sentence, using phrases like “do it quick,” “the end is nigh,” “truly nigh,” “your last chance,” “while it’s cheap,” and “before someone else.”

  • Content: The content uses creative language, playing with the usage of the word “nigh,” as well as “snap up” and “stock up.” It also leverages the alliteration “breakfast bargain” to stress both the product “breakfast” and the sale “bargain.”
  • Design: Apart from their brand color, which they’ve used as a background, they’ve also whimsically implemented pouring milk and scattered cereal on the design to make it look more appealing and outside-of-the-box.

Takeaways:

The most important part of this Black Friday email example is above the fold, and is very appealing with lots of visuals and contrasting fonts. The main CTA button is within that part as well. 

  • Content: There isn’t much content in the email, but it’s straight to the point with phrases like “Black Friday deals,” “last call,” “book today,” and “don’t miss out.” It also has two additional sections that help the reader find flights and places to go; thus enhancing their user experience even further.
  • Design: The major thing about the design is that it includes photos from various locations. These are meant to inspire and encourage the reader to book their next trip with Booking and take advantage of the offer.

Takeaways:

This Black Friday email example follows a traditional structure, having a title, image, paragraph, and a CTA button. What makes it stand out is the banner at the top, and the content.

  • Content: The email content urges the reader to “save now,” which is related in a clever way to their brand (as they sell pillows) with the phrase “sleep later.” The copy is short, yet actionable—“buy more” and “save more.” That makes the content both compelling and sellable. 
  • Design: The main focus of the design is the actionable title and the image in the center that aims to appeal to the reader and have them identify with it. The CTA button is placed at the bottom of the email, while the Black Friday savings banner is above the fold.

Takeaways:

This last chance email, showing a woman running, corresponds in a subtle way with the brand, selling sports shoes, and with the “Black Friday finale,” which creates a sense of urgency for the final sales.

  • Content: The content focuses primarily on the Black Friday finale and the 60% discount. This is an effective approach for a last-chance email, as the goal is to maximize Black Friday sales.
  • Design: The email includes product images of the best-selling items to encourage readers to make a purchase. It also leverages bright colors that create contrast.

Subject line: It Ain’t Over Yet

Takeaways:

Veil emphasizes the product and the Black Friday deal, while also creating a sense of urgency. They’ve added an extra incentive with a social media giveaway game.

  • Content: The brand uses more casual language, starting with the subject line, the opening sentence, all the way to the CTA button. This casual language corresponds well with the brand item that’s being promoted. 
  • Design: Their product image and logo are the main focus of the Black Friday email design, whereas the most important points are in bold font. Thus, they catch the reader’s attention and encourage them to make a purchase.

Takeaways:

Adobe Creative Cloud has placed everything the reader needs to know above the fold—title (with a last chance vibe), deal description, CTA button, and their logo (the main thing that catches the reader’s attention).

  • Content: The content promotes their creative apps (with short descriptions for each one), and their corresponding icons that appeal to the reader’s visual memory of these digital products.
  • Design: The email design relies on a black background for the above-the-fold field in order to make the colorful logo of the brand stand out to the reader. The various colors in the logo represent the creative freedom approach that Adobe’s products provide to their users.

Extended Black Friday Emails

Oftentimes Black Friday discounts get extended in order to attract even more customers and increase sales. If you are worried you’ll run out of things to say at this point in the sale, then worry no more. We’ve prepared extended Black Friday email examples as well in order to inspire your own email campaign.

Takeaways:

The email has a traditional structure with a header image, title, paragraph, and CTA button with the offer. That design decision corresponds well with Farewill‘s brand identity, because their business occupation is wills, funerals, and probate.

  • Content: The overall feel of the copy is that it’s funny (it even incorporates a joke), which is in contrast with the seriousness of writing a will. That makes the email content even more witty and compelling.
  • Design: The design looks simple and clean, using mainly gray and yellow (for contrast), yet the Black Friday discount and the CTA button stand out well on the white background.

Takeaways:

The National Geographic example of an extended Black Friday deal follows a newsletter-like structure in which the section above the fold contains all the vital information – title, deal, CTA button, and product images. The rest provides even more ideas for gifts, divided into categories.

  • Content: The content is straight to the point and product-oriented. There are a lot of listed products with simply an image and title, including the discounted price and the original price, in order to make them more appealing to the readers.
  • Design: The white background makes all the product images stand out with a nice contrast. This effect makes them the main focus of the email.

Subject line: ⚠️ We’ve extended our Best Black Friday Deal Ever!

Takeaways:

This is one of the free shipping email examples, as well as a great example of an extended Black Friday deal. It creates a sense of urgency, beginning with the emoji in the subject line.

  • Content: With phrases like “while supplies last” and “ends tonight,” the email urges readers to make a purchase as soon as possible. 
  • Design: The design follows a newsletter-like structure with multiple sections, starting with an above-the-fold section with the offer and call-to-action. The rest of the sections follow a zig-zag format in which every section ends with a CTA button, aiming at higher click-through rates.

Takeaways:

The whole concept of Casper‘s example revolves around sleep, which corresponds nicely with the sleep products they sell. Their offer is stated explicitly, yet the main focus is the content and design, which together create the overall feel that there’s an attractive deal.

  • Content: The content uses creative language with phrases like “choose snooze” and “the gift of sleep.” It also creates a sense of urgency saying that they can use the code “through tomorrow.”
  • Design: The main focus of the email is the Z-like images of gifts, which represent sleep and the gift that’s part of their Black Friday deal. This once again appeals to the reader’s subconscious in order to encourage them to make a purchase.

Bonus: Cyber Monday Emails

What about a Cyber Monday sale, you would ask. And you’d be right, because in the last years, Cyber Monday has become a vital part of the whole Black Friday weekend shopping frenzy. Cyber Monday is another great opportunity for boosting your sales this sales season.

That’s why we’ve also selected some Cyber Monday email examples:

Takeaways:

In this example, the brand has put the three most important things above the fold—title, CTA button, and product image. They’ve also used a different background color for this section in order to make it stand out.

  • Content: The copy is short and clear—Cyber Monday has started, and subscribers are encouraged to “shop now.” The rest of the email focuses on the products on sale – they are presented with a featured image, title, short description, and, most importantly, a discounted price. This is compared to the original price, including the percentage discount for boosting sales. All these encourage the reader to buy as soon as possible.
  • Design: The main focus of the design is the product images of the TVs. Each TV screen is made very colorful to attract the reader’s attention. The CTA buttons are in red, which contrasts well on the white background.

Takeaways:

In the first section, which is above the fold, the brand announces that Cyber Monday is here, what their deal is, and the categories in which they sell products. It’s basically a summary of all that their subscribers need to know.

  • Content: The content is very short and actionable in terms of CTA buttons. They use the simple, yet effective “shop” CTA button. The main focus is on the products and their reduced prices in an attempt to attract more customers.
  • Design: The product images complement the main message. The brand has picked product images from each category—women, men, and accessories, in order to attract more customers. The product image color palette is inline with the overall look and feel of the email, and they represent each product in its best light to increase sales.

Takeaways:

This Cyber Monday email example creates a retro overall look and feel, especially with the computer image. It corresponds well with the brand’s business with cards—combining the retro element of a card with the modern touch of online cards that are sent via computers.

  • Content: The content is straight to the point—it introduces Cyber Monday and the deal that goes with it in two short sentences, which is a great hook for the reader to visit the website and make a purchase.
  • Design: The red background used for the main section makes it appealing and compelling for the readers. They’ve also used a very creative element for the label “sale,” which they’ve inserted on a computer’s screen for more effect.

Takeaways:

The email creates a sense of urgency with the countdown timer at the top of the email, which is also in a bright color that contrasts well with the rest of the email.

  • Content: The content is very short—a title, CTA button, and percentage discount. The focus is on the product images that are placed in a creative way across the email to attract their target group – the younger audience.
  • Design: The design uses bright colors in correspondence with the brand’s products. Also, the title’s font is not traditional, but rather creative and outside-of-the-box in order to appeal to the younger audience.

Subject line: 🔮 Manifest miraculous writing with Grammarly Premium

Takeaways:

In Grammarly‘s email example, the main focus is the Black Friday discount—50% off any plan. They’ve also included their plan description in order to attract customers and upsell their premium plan.

  • Content: Since the brand is a writing assistant tool, the content of the email heavily relies on word play and appropriate word choice, starting with the subject line. The overall feel of the email is that words create magic.
  • Design: The design focuses on the “magical” header image that is used to emphasize the main idea about “magical words.” It’s the only colorful element in the email that stands out on the black background.

How To Build Your Black Friday Email Marketing Campaign

Now that we’ve looked at the Black Friday email marketing examples, it’s time to build your Black Friday email marketing campaign. Email marketing will be the backbone of your business success this shopping season. It’s important to create your Black Friday email strategy well in advance, in order to have time to implement and execute it.

Here’s all you need to know about every aspect of your Black Friday email:

Create Catchy Subject Lines

Begin by creating a Black Friday catchy subject line. Make sure it’s unique and compelling so that it can boost your open rates and click rates. Tailor it to your campaign – whether it’s a teaser, a sale announcement, last chance or an extended sale. Keep it short, straight to the point, and valuable. Above all, it should spark your subscribers’ curiosity and make them want to open your email.

You can see some great examples from popular brands below:

  • Snap. Share. SAVE! 🎁 (Canon)
  • See what’s heating up on Black Friday (WeWork)
  • These savings won’t stick around (Google)
  • 50% off. Starting Now. (Brain.fm)
  • Cards Against Humanity Pays You $5 (Cards Against Humanity)
  • Black Friday Sale Starts… Now! ⏰ (Postable)
  • Get $50 off your reMarkable paper tablet (reMarkable)

Keep in mind that you can also perform A/B testing with different subject line ideas in order to check which one works best for your audience. By rule of thumb, you can send Version A to 20% of your audience,  and Version B  to another 20%. Then allow some time to see the results (e.g., open rates), and let the rest of your audience receive the winning subject line version.

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Use Appealing Black Friday Email Templates

The next big thing to think of is your email design. Does designing an email from scratch sound scary? That’s where Black Friday email templates come to the rescue. They not only save time and effort, but can also be very effective if used correctly.

To leverage Black Friday email templates, you will need a third-party email marketing service, or hire a developer to code some email designs for you.  

For instance, SiteGround Email Marketing allows you to create stunning emails fast with our free email templates. It includes templates for every need, including Black Friday and Cyber Monday, and lets you easily change colors, play with images, layouts, and everything else you need to create a beautiful email campaign in minutes.

Include a Strong Product Proposition

Now that you’ve got a beautiful email template design, you have to fill it in with value for your customers.

To succeed in ecommerce email marketing, you should have a strong product proposition and a valuable offer that goes with it. The same rule goes for your Black Friday ecommerce strategy.

If you offer a 10% discount for Black Friday, chances are that you won’t stand out among your competition. You need to come up with an attractive offer that your subscribers simply cannot pass by.

Do your research on competitors and offer better deals and more discounts. Keep your own inventory in mind as well. If you discount some of your best-selling products or services, you’ll have even better chances of boosting your sales.

Craft a Compelling Black Friday Message

Even the most appealing offer could remain unnoticed if it’s not conveyed clearly to your audience. That’s why you need to think carefully about your Black Friday messaging. 

Begin by learning how to write promotional emails and incorporate these guidelines in your Black Friday email promotion strategy. Make sure to:

  • Communicate your value proposition in a clear, yet catchy voice
  • Use short and actionable words and sentences
  • Keep your overall message concise and straight to the point
  • Engage your readers by making them feel special and appreciated
  • Leverage phrases that create a sense of urgency

Creating compelling content is not that easy at all. You’ll need help and we’ve got you covered. With SiteGround Email Marketing, for example, you get a powerful built-in AI writer assistant that basically writes for you. All you have to do is share a bit about what you want to say and set the tone of voice, then sit back and watch the AI write the perfect email message for you.

Leverage Beautiful Images

Your Black Friday email design won’t be of any use if you don’t include beautiful and appealing visuals. If you’re selling products, ensure to include pictures that represent these products in the best way possible. In case you’re offering services, use visuals that are somehow related to the service and correspond to your brand guidelines.

If you’re using SiteGround Email Marketing, for example, you benefit from a free built-in, AI-generated image gallery. Instead of hiring a professional photographer, or paying for stock images, you can now simply generate the image you need – various topics and styles are available at no extra cost.

Make sure to keep all visuals and images inline with your brand style and guidelines so that your customers know and remember that this is your brand.

Pro tip: Use only high-quality images, but keep them low in size in order to have your site load as fast as possible for your visitors.

Include a Clear Call To Action

What if you accomplish all of the above, but you still don’t get sales? Then you’re clearly missing something—a clear call to action (button). Your CTA consists of two main parts:

  • Copy: Your CTA copy should be as clear, short, and actionable as possible. Use no more than 2-3 words in total. Try to be creative, but stay clear as well. Some examples to begin with include “Buy now,” “Shop now,” “Start shopping,” “Start saving,” “Get your deal,” etc.
  • Design: Make your CTA stand out within the overall design of your Black Friday email. It doesn’t have to be big and in a very bright color in order to achieve this. All you have to do is incorporate it in a subtle way that is both inline with your brand, and appealing design wise. It should make your readers’ eyes stop and click on it. Don’t forget to place your buttons above the fold or, in case of a longer email, in several places.

On Your Way To Black Friday Email Marketing Success

With all these Black Friday email examples in your possession, you’re on the right track to create your own and succeed during the upcoming busy shopping season.

If you have other Black Friday email marketing ideas that have proven successful, feel free to share them in the comments below. We’ll be happy to hear from you.

Happy selling!

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