{"id":27688,"date":"2026-07-17T11:18:50","date_gmt":"2026-07-17T11:18:50","guid":{"rendered":"https:\/\/academy.siteground.com\/en\/?p=27688"},"modified":"2026-07-24T07:48:51","modified_gmt":"2026-07-24T07:48:51","slug":"email-not-working-after-dns-change","status":"publish","type":"post","link":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/","title":{"rendered":"Email not working after a DNS change? Here&#8217;s how to fix it fast"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your email didn&#8217;t break. When you changed your domain&#8217;s nameservers, mail routing moved to a new DNS provider that doesn&#8217;t have your old records, so messages have nowhere to land. Email not working after a DNS change is almost always a case of missing MX and supporting records, not lost data. Recreate the right records at your new DNS host, wait for propagation, and mail comes back.<\/p>\n\n\n\n<div class=\"post-page__colored-blocks post-page__colored-blocks--update\"><h3 class=\"title title--regular title--size-medium title--weight-bold color-darkest\">Key takeaways:<\/h3><ul class=\"text text--size-medium color-darkest\" style=\"margin:0; padding-left:20px;\"><li>Changing nameservers hands DNS control to a new provider, and your MX, SPF, DKIM, and autodiscover records do not transfer automatically.<\/li><li>Your mailboxes and existing messages live on the mail server, not in DNS, so a nameserver change cannot delete email you already received.<\/li><li>Receiving problems almost always trace back to MX and A records; sending or spam problems trace back to SPF, DKIM, and DMARC.<\/li><li>DNS changes can take up to 24 to 48 hours to fully propagate, though most updates apply within a few hours.<\/li><li>You can confirm which records are actually live in about a minute using a free MX lookup tool such as MxToolbox.<\/li><\/ul><\/div>\n\n\n\n<h2 id=\"h-why-email-stops-working-after-a-dns-change\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"why-email-stops-working-after-a-dns-change\"><\/span><strong>Why email stops working after a DNS change<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nameservers decide which company answers questions about your domain, and DNS records are the individual answers. When you point your domain to a new host, you switch to a fresh DNS zone that starts with a default set of records. That default set rarely includes the exact MX, SPF, and mail records your email provider needs, so incoming mail has no address to route to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why the question &#8220;does changing nameservers affect email&#8221; comes up so often: the change itself is harmless, but the empty zone behind it is not. If you recently pointed your domain to a new host, the previous provider&#8217;s records stayed behind on the old nameservers. <strong>Nothing was deleted<\/strong>. The new nameservers simply never received a copy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The reassuring part: your account, passwords, and stored messages sit on the mail server, which the DNS change never touches. You are reconnecting the signposts, not rebuilding the mailbox.<\/p>\n\n\n\n<h2 id=\"h-first-confirm-the-problem-is-actually-dns\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"first-confirm-the-problem-is-actually-dns\"><\/span><strong>First, confirm the problem is actually DNS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before editing anything, rule out the faster explanations. A wrong password, a provider outage, or a change made only minutes ago can all look identical to a DNS problem, and none of them are fixed by touching records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Run three quick checks:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Timing.<\/strong> If you changed nameservers in the last hour, the <a href=\"https:\/\/www.siteground.com\/kb\/dns-propagation\" target=\"_blank\" rel=\"noopener\">issue may just be propagation<\/a>. Note the exact time you made the switch.<\/li>\n\n\n\n<li><strong>Login and outage.<\/strong> Try webmail directly. If you can log in and see old messages but no new ones, DNS is the likely culprit. If you cannot log in at all, check if your provider is experiencing server issues.<\/li>\n\n\n\n<li><strong>Both directions.<\/strong> Test sending and receiving separately. Which one fails tells you which records to check, and it saves you from editing records that were never the problem.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If webmail loads your history but new mail stopped arriving<\/strong> right after the switch, you are looking at a records issue. Move on to the diagnosis.<\/p>\n\n\n\n<h2 id=\"h-find-out-which-records-went-missing\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"find-out-which-records-went-missing\"><\/span><strong>Find out which records went missing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Email relies on several record types working together, and a DNS change can drop any of them. Rather than guessing, look up what is currently live on your domain. A free tool like <a href=\"https:\/\/mxtoolbox.com\/\" target=\"_blank\" rel=\"noopener\">MxToolbox<\/a> returns your MX records in seconds, and most DNS hosts show the full zone inside their control panel. Compare what you see against what your email provider says you should have.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is what each record does and how its absence shows up:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Record<\/strong><\/td><td><strong>What it does for email<\/strong><\/td><td><strong>Symptom if missing or wrong<\/strong><\/td><\/tr><tr><td>MX<\/td><td>Points <strong>incoming<\/strong> mail to your mail server<\/td><td>You stop receiving email entirely<\/td><\/tr><tr><td>A \/ CNAME (mail, webmail, autodiscover)<\/td><td>Lets clients reach the server and auto-configure<\/td><td>Outlook or Apple Mail cannot connect or set up<\/td><\/tr><tr><td>SPF (TXT)<\/td><td>Lists servers allowed to send as your domain<\/td><td>Your outgoing mail lands in spam or is rejected<\/td><\/tr><tr><td>DKIM (TXT)<\/td><td>Signs messages so receivers trust them<\/td><td>Reduced deliverability, spoofing warnings<\/td><\/tr><tr><td>DMARC (TXT)<\/td><td>Tells receivers how to handle failed checks<\/td><td>Inconsistent delivery, no reporting<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In SiteGround, the full zone is listed under <strong>Site Tools &gt; Domain &gt; DNS Zone Editor<\/strong>, in the <em>Manage DNS Records<\/em> table.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"455\" src=\"https:\/\/academy.siteground.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/siteground-site-tools-manage-dns-records-1024x455.jpeg\" alt=\"SiteGround Site Tools Manage DNS Records table showing the default MX records, mail-related A records, and the DKIM CNAME for a domain\" class=\"wp-image-27691\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here you can see exactly what is live on your domain after pointing it to SiteGround\u2019s nameservers. The three MX records, the mail-related A records (autodiscover, autoconfig, mail), and the DKIM CNAME are all present. Compare your own list against what your email provider expects.<\/p>\n\n\n\n<style> .post-page__colored-blocks.post-page__colored-blocks--update p {\n    margin: 15px 0px;\n}\n<\/style>\n\n\n\n<div class=\"post-page__colored-blocks post-page__colored-blocks--update\"><p class=\"text text--size-medium color-darkest\">When you point your domain to SiteGround, Site Tools comes with a default DNS zone that already includes SiteGround&#8217;s own MX and mail records, <strong>set up for email hosted on SiteGround<\/strong>. So before you edit anything, this is really a decision about where you want your email to live.<br><br><strong>&#8211; Keep email with your current provider.<\/strong> Replace SiteGround&#8217;s default MX and mail records with the exact values from that provider, following the steps below. Your mailboxes stay where they are, and nothing moves.<br><br><strong>&#8211; Move your email to SiteGround.<\/strong> Leave the default records in place and bring your existing mailboxes across with SiteGround email and its migration tool, so your messages and DNS records line up on their own. If your site already lives here, keeping email in the same place means one less zone to keep in sync.\u00a0<br><br>If you&#8217;re staying with your current email provider, read on and re-add its records. If consolidating sounds easier, the <a href=\"https:\/\/www.siteground.com\/kb\/transfer-email-previous-host-via-email-migrator\" target=\"_blank\" rel=\"noopener\">migration route<\/a> skips the copy-paste entirely.<\/p><\/div>\n\n\n<p>[86]<\/p>\n\n\n\n<h3 id=\"h-check-your-mx-records-first\" class=\"wp-block-heading\"><strong>Check your MX records first<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MX records are the first thing to verify, because without them nothing arrives. A correct set points to your provider&#8217;s mail hostnames, each with a priority number where the lowest value is tried first. <a href=\"https:\/\/www.siteground.com\/kb\/google-workspace-account-setup\" target=\"_blank\" rel=\"noopener\">Google Workspace<\/a>, for example, publishes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>smtp.google.com<\/em> at priority 1 (the current single-record setup), or the classic five-record set led by <em>ASPMX.L.GOOGLE.COM<\/em> at priority 1, with four <em>ALT<\/em> records at priorities 5 to 10.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your provider&#8217;s set may differ, so use its exact hostnames and priorities. They should be available in your old DNS zone, or in their official product documentation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your lookup still returns SiteGround&#8217;s default MX, or any host that is not your email provider, <strong>that mismatch is your receiving problem in one line<\/strong>.<\/p>\n\n\n\n<h3 id=\"h-check-the-a-and-cname-records-for-mail-access\" class=\"wp-block-heading\"><strong>Check the A and CNAME records for mail access<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you need these at all depends on the provider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Traditional, host-based email<\/strong> (including old cPanel-style hosts) usually uses hostnames such as <em>mail.yourdomain.com<\/em> and <em>autodiscover.yourdomain.com<\/em> so desktop clients can connect and auto-configure.<\/li>\n\n\n\n<li><strong>Google Workspace<\/strong> needs none of these, because Gmail is the interface.<\/li>\n\n\n\n<li><strong>Microsoft 365<\/strong> wants an autodiscover CNAME pointing to <em>autodiscover.outlook.com<\/em>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Check your provider&#8217;s documentation for the exact hostnames, and if it lists none, leave these out. When they are required but missing, mail can route fine while Outlook or Apple Mail sits there failing to connect.<\/p>\n\n\n\n<h3 id=\"h-check-spf-dkim-and-dmarc-for-sending\" class=\"wp-block-heading\"><strong>Check SPF, DKIM, and DMARC for sending<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These three TXT records decide whether the rest of the internet trusts mail sent from your domain. <strong>They do not affect receiving<\/strong>, but a missing or wrong SPF record after a DNS change is the usual reason your sent mail suddenly lands in spam. Each value is provider-specific. Using Google Workspace as an example again:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SPF<\/strong> is <em>v=spf1 include:_spf.google.com ~all<\/em>.<\/li>\n\n\n\n<li><strong>DKIM<\/strong> is a <em>google._domainkey<\/em> TXT record holding the key you generate in the Google Admin console.<\/li>\n\n\n\n<li><strong>DMARC<\/strong> is a _dmarc TXT record such as <em>v=DMARC1; p=none; rua=mailto:you@yourdomain.com<\/em>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Copy your provider&#8217;s exact strings, since a single wrong character in any of them breaks the check.<\/p>\n\n\n\n<h2 id=\"h-restore-the-records-at-your-new-dns-host\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"restore-the-records-at-your-new-dns-host\"><\/span><strong>Restore the records at your new DNS host<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once you know which records are needed, recreate them in your new DNS zone using the values from your email provider. In SiteGround, you edit these under <strong>Site Tools &gt; Domain &gt; DNS Zone Editor<\/strong>, where a tab at the top of <em>Create New Record<\/em> lets you pick each record type \u2014 A, AAAA, CNAME, MX, SRV, or TXT \u2014 and fill in its fields.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" src=\"blob:https:\/\/academy.siteground.com\/78bf98f8-0c4f-4200-b4d0-d760dd386a7f\" width=\"624\" height=\"277\">To restore receiving, open the <strong>MX<\/strong> tab, choose <em>Add your own MX records<\/em>, then enter the mail hostname your provider lists in <em>Destination<\/em> and its <em>Priority<\/em>. The same panel handles A, CNAME, and TXT records via the other tabs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Work in this order:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Add the MX record<\/strong> with the exact mail hostname and priority your provider lists. This restores receiving.<\/li>\n\n\n\n<li><strong>Add the mail A or CNAME records<\/strong> (mail, webmail, autodiscover) so email clients reconnect.<\/li>\n\n\n\n<li><strong>Add the SPF, DKIM, and DMARC TXT records<\/strong> exactly as published, character for character.<\/li>\n\n\n\n<li><strong>Save and re-run your MX lookup<\/strong> to confirm the new records are visible.<\/li>\n<\/ol>\n\n\n\n<div class=\"post-page__colored-blocks post-page__colored-blocks--important\"><p class=\"text text--size-medium color-darkest\"><strong>Important<\/strong>: Make sure to also delete any leftover email DNS records to avoid delivery conflicts.<\/p><\/div>\n\n\n\n<h2 id=\"h-receiving-vs-sending-different-symptoms-different-fixes\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"receiving-vs-sending-different-symptoms-different-fixes\"><\/span><strong>Receiving vs sending: different symptoms, different fixes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Treat &#8220;I can&#8217;t receive&#8221; and &#8220;I can&#8217;t send&#8221; as two separate problems, because they live in different records. Fixing one does nothing for the other, and editing the wrong set just adds risk.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If mail is not arriving, the fault is in MX or the mail A records.&nbsp;<\/li>\n\n\n\n<li>If mail sends but bounces or lands in spam, the fault is in SPF, DKIM, or DMARC.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">That second case is really a deliverability problem, and the same authentication records that fix it also protect your <a href=\"https:\/\/www.siteground.com\/academy\/email-deliverability\" target=\"_blank\" rel=\"noopener\">email deliverability<\/a>. Diagnosing the direction first turns a vague &#8220;email is down&#8221; into a specific record to repair.<\/p>\n\n\n\n<h2 id=\"h-how-long-until-email-works-again\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-long-until-email-works-again\"><\/span><strong>How long until email works again<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After you save correct records, email usually starts flowing within a few hours, <strong>but full propagation can take up to 24 to 48 hours<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Resist the urge to keep editing DNS while you wait<strong>.<\/strong> Every change resets the clock and makes the delay worse, not better. Save the correct values once, verify them with a lookup tool, and give propagation time to finish. If mail still fails after 48 hours, the problem is the record values themselves, not propagation, so recheck them against your provider.<\/p>\n\n\n\n<h2 id=\"h-how-to-change-nameservers-without-affecting-email-nbsp\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-to-change-nameservers-without-affecting-email\"><\/span><strong>How to change nameservers without affecting email&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-the-clean-way-to-change-nameservers-without-affecting-email-is-to-prepare-the-new-zone-before-you-flip-the-switch-not-after-a-little-sequencing-removes-the-downtime-entirely-and-it-is-the-same-discipline-behind-any-careful-website-migration\">The clean way to change nameservers without affecting email is to prepare the new zone before you flip the switch, not after. A little sequencing removes the downtime entirely, and it is the same discipline behind any careful <a href=\"https:\/\/www.siteground.com\/academy\/website-migration-guide\" target=\"_blank\" rel=\"noopener\">website migration<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use this checklist before your next change:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Record your current zone.<\/strong> Export or screenshot every existing record, especially MX, SPF, DKIM, and any mail hostnames.<\/li>\n\n\n\n<li><strong>Recreate the records at the new host first<\/strong>, while the domain still uses the old nameservers.<\/li>\n\n\n\n<li><strong>Switch the nameservers<\/strong>, then verify sending and receiving with a real test message.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Done in this order, mail keeps flowing through the switch because the new zone already knows where to send it.<\/p>\n\n\n\n<h2 id=\"h-when-to-call-in-help\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"when-to-call-in-help\"><\/span><strong>When to call in help<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have restored the records, waited out propagation, and mail still fails, it is time to involve people who can see the server side. Your email provider can confirm the exact record values, and your hosting support can verify the zone is applied correctly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is also where the choice of provider matters. When email, DNS, and hosting sit with one company that offers real human support, a broken record is a five-minute chat rather than a multi-day back and forth across three providers. This is worth weighing when <a href=\"https:\/\/www.siteground.com\/academy\/choose-web-hosting-partner\" target=\"_blank\" rel=\"noopener\">choosing a web hosting partner<\/a>, because the cheapest plan often means you are the support team.<\/p>\n\n\n\n<h2 id=\"h-the-bottom-line\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"the-bottom-line\"><\/span><strong>The bottom line<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Email breaking after a DNS change is a routing problem, not data loss. A nameserver switch hands your domain to a new DNS zone, and until that zone&#8217;s MX and mail records point back at whoever hosts your mailboxes, incoming mail has nowhere to go.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The fix is methodical rather than urgent: confirm the problem is DNS, pull the correct values from your provider or your old zone, replace the defaults, and let propagation finish before you judge the result.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The durable lesson is sequencing. Treat DNS records as part of any nameserver move, not an afterthought: stage the records at the new host before you flip, and test both sending and receiving before you call it done. Handle it that way and &#8220;email not working after a DNS change&#8221; stops being an emergency and becomes a checklist.<\/p>\n\n\n\n<h2 id=\"h-frequently-asked-questions\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"frequently-asked-questions\"><\/span><strong>Frequently asked questions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1784286790439\"><strong class=\"schema-faq-question\"><strong>Why is my email not working after a DNS change?<\/strong><\/strong> <p class=\"schema-faq-answer\">Because the new DNS zone is missing the MX and supporting records your mail needs. Changing nameservers moves control to a new provider that starts with default records, so incoming mail has nowhere to route until you recreate the correct MX, A, and authentication records.<\/p> <\/div> <\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1784286804178\"><strong class=\"schema-faq-question\"><strong>Does changing nameservers affect email?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, changing nameservers affects email whenever the new DNS host does not already have your mail records. The nameserver change itself is safe, but email stops until the MX, SPF, and related records are recreated in the new zone.<\/p> <\/div> <\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1784286817180\"><strong class=\"schema-faq-question\"><strong>Will changing DNS delete my emails?<\/strong><\/strong> <p class=\"schema-faq-answer\">No. Your messages and mailboxes are stored on the mail server, which a DNS change never touches. You may temporarily stop receiving new mail, but existing email is not deleted and reappears once records are restored.<\/p> <\/div> <\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1784286827187\"><strong class=\"schema-faq-question\"><strong>How long until email works again after a DNS change?<\/strong><\/strong> <p class=\"schema-faq-answer\">Usually within a few hours, and up to 24 to 48 hours for full propagation. The exact time depends on your TTL setting. Lowering the TTL before a planned change shortens the wait.<\/p> <\/div> <\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1784286835397\"><strong class=\"schema-faq-question\"><strong>What DNS records does email need?<\/strong><\/strong> <p class=\"schema-faq-answer\">At minimum an MX record for receiving, plus A or CNAME records for mail client access, and SPF, DKIM, and DMARC TXT records for sending and deliverability. Missing MX records break receiving; missing authentication records break sending.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your email didn&#8217;t break. When you changed your domain&#8217;s nameservers, mail routing moved to a new DNS provider that doesn&#8217;t have your old records, so messages have nowhere to land. Email not working after a DNS change is almost always a case of missing MX and supporting records, not lost data. Recreate the right records &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Email not working after a DNS change? Here&#8217;s how to fix it fast&#8221;<\/span><\/a><\/p>\n","protected":false},"author":62,"featured_media":27689,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-27688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-web-hosting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to fix email after a DNS or nameserver change<\/title>\n<meta name=\"description\" content=\"Changed your nameservers and now email won\u2019t send or receive? Learn why it happens and how to restore your MX, SPF, and DNS records fast.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email not working after a DNS change? Here&#039;s how to fix it fast\" \/>\n<meta property=\"og:description\" content=\"Changed your nameservers and now email won\u2019t send or receive? 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Changing nameservers moves control to a new provider that starts with default records, so incoming mail has nowhere to route until you recreate the correct MX, A, and authentication records.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286804178","position":2,"url":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286804178","name":"Does changing nameservers affect email?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, changing nameservers affects email whenever the new DNS host does not already have your mail records. The nameserver change itself is safe, but email stops until the MX, SPF, and related records are recreated in the new zone.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286817180","position":3,"url":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286817180","name":"Will changing DNS delete my emails?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No. Your messages and mailboxes are stored on the mail server, which a DNS change never touches. You may temporarily stop receiving new mail, but existing email is not deleted and reappears once records are restored.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286827187","position":4,"url":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286827187","name":"How long until email works again after a DNS change?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Usually within a few hours, and up to 24 to 48 hours for full propagation. The exact time depends on your TTL setting. Lowering the TTL before a planned change shortens the wait.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286835397","position":5,"url":"https:\/\/academy.siteground.com\/en\/email-not-working-after-dns-change\/#faq-question-1784286835397","name":"What DNS records does email need?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"At minimum an MX record for receiving, plus A or CNAME records for mail client access, and SPF, DKIM, and DMARC TXT records for sending and deliverability. Missing MX records break receiving; missing authentication records break sending.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/posts\/27688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/comments?post=27688"}],"version-history":[{"count":2,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/posts\/27688\/revisions"}],"predecessor-version":[{"id":27784,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/posts\/27688\/revisions\/27784"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/media\/27689"}],"wp:attachment":[{"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/media?parent=27688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/categories?post=27688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/academy.siteground.com\/en\/wp-json\/wp\/v2\/tags?post=27688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}